Making a complaint
To make a food complaint please contact Peterborough direct,
when making a complaint we will require the following
information:
- your name, address and telephone number
- proof of purchase where relevant
- storage of the food i.e in a refrigerator or
freezer
- the best time to contact you
- as much of the food as possible
- the name and address of the business in
question
- details of foreign body, if applicable (please retain any
foreign bodies)
- brief details of what the complaint is about
- packaging (please retain any packaging)
You can of course deal with a complaint yourself by
returning to the trader concerned and explaining your
problelm. It is also a good idea to put your complaint in
writing and always keep a copy of the letter.
Enforcement
Peterborough City Council's enforcement policy is available to
view, for further information please contact Peterborough direct on
01733 747474.
Confidentiality
All complaints will be treated in the strictest
confidence. We will not disclose any of your personal details
without your permission to do so (we many not be able, however, to
take any formal or legal action without this information). We
will endeavour to inform you of progress of the investigation and
will advise you of the final outcome.