Consumer Direct
Consumer Direct provides
clear, practical advice to help consumers sort out problems and
disagreements with suppliers of goods or services. From
overcharging, faulty goods, and poor workmanship to reporting
dishonest traders and scams, Consumer Direct has trained
advisers who are ready to offer individual solutions for
individual problems.
Consumer Direct works in partnership with local authority
trading standards advice services and consumer
support networks, providing first level advice and information
on a wide range of consumer problems. More complex problems
or complaints requiring further investigation or assistance are
referred to Trading Standards or other advice services.
To speak to a Consumer Direct adviser please call 08454 04 05 06
(Minicom users should call on 08451 28 13 84) or visit the
Consumer Direct
website which also offers a wide range of consumer
information and advice.
Consumer advice leaflets
The Trading Standards Institute publish a
list of consumer advice leaflets which are available to
search and browse.