provides clear, practical advice to help consumers sort out
problems and disagreements with suppliers of goods or services.
From overcharging, faulty goods, and poor workmanship to
reporting dishonest traders and scams, Citizens Advice
has trained advisers who are ready to offer individual
solutions for individual problems.
Citizens Advice works in partnership with local
authority trading standards advice services and consumer
support networks, providing first level advice and information
on a wide range of consumer problems. Where criminal offences
may have been committed, these are referred to Trading
To speak to a Citizens Advice adviser please call 08454 04
05 06 (Minicom users should call on 08451 28 13 84) or
visit the Citizens Advice
website which also offers a wide range of consumer
information and advice.
Further assistance may be obtained from the following
Advertising Standards Authority
European Consumer Centre
For consumer advice on builders and home improvements, please