Free information and guidance on a wide range of
information, including:
- All registered and non-registered early years education and
childcare
- How to pay for childcare and other financial benefits for
families and working parents
- Working parents’ rights
- Activities for children and young people
- Services that support families
The FIS offers information that is tailored to the needs of
individual families and works very closely with families to help
find the most suitable childcare, or combination of
childcare.
The service also provides estimations for child and working tax
credits over the phone and can offer advice about whether employee
vouchers or tax credits would be the best option.
The FIS offers a job advertising service for childcare providers
and provides information and assistance to people who wish to work
or train in the childcare profession.
The service offered is confidential, impartial and free of
charge.
The FIS is available 8.30am - 5.30pm Monday to Friday via:
Freephone helpline 0800 29 89 121 (with voicemail out of
hours)
Email: familiesandchildcare@young-lives.org.uk
www.familiesandchildcare.org.uk
Face to face at outreach events – see the website for
details.
The service is accredited to the matrix quality standard, the
national standard for information, advice and guidance
services.