It is really important for us that local residents have an
opportunity to interact with the Council by expressing their
opinions, ideas and views in a meaningful and valuable way. This
process of consultation and engagement will provide opportunities
for local communities to be actively involved and empowered to make
real and valuable contributions to the work of the Council and its
partners in improving the city’s development, growth, and
prospects.
It is also important that we communicate and share the results
of those activities, both with the people who took part and other
interested parties, and also update them about what is being done
as a result or perhaps why something cannot be done.
Engagement and consultation methods
We will work with our partners to identify opportunities to
deliver meaningful and useful consultation and engagement
activities, and improve the empowerment of our communities in line
with current good practice and government guidelines.
- User forums
- Resident’s and neighbourhood committees
- Surgeries
- Working groups
- Telephone surveys
- Face to face interviews
- Workshops
- Survey questionnaires (paper and electronic)
- Public meetings
- Postal and online questionnaires
- Social media
- Citizen’s
Panel Focus groups
We also take full advantage of other opportunities to gather
customer feedback, views and opinions, such as mystery shopping
exercises and when we receive compliments and complaints.
In 2010, a ‘Quality of Life’ survey was completed, which
included some questions which were designed to track responses to
questions previously in the 2008 ‘Place Survey’ and the 2009 Place
Survey tracker. The
Place Survey was a statutory survey with some predefined areas
of questioning, but this is no longer a statutory requirement.
The Council and its partners are taking the opportunity during
summer 2011 to document and review the scope and timetable of its
consultation and engagement activities to meet current and future
needs and good practice. This will lead to a revised strategy
and timetable which will be published once it is approved.
Current legislation that is applicable in this field has and will
continue to be taken into account, as will any new or revised
legislation (such as the
Localism Bill which is currently going through
Parliament).
If you require further information please
contact the Customer Information Manager consult@peterborough.gov.uk