Our Commitment To You
Peterborough Bereavement Services are operated by Peterborough
City Council. It is our intention to offer a high standard of care
and options which enable each member of the community to arrange a
funeral which is meaningful to them and their family.
Charter for the Bereaved
Peterborough Bereavement Services have adopted the 'Charter for
the Bereaved' issued by the Institute of Cemetery and Crematorium
Management. The Charter is a commitment to improving the service,
defining the rights of every individual who experiences bereavement
and giving the bereaved greater influence over the arrangement of
funerals.
We see the Charter Rights as a minimum service standard and are
committed to providing a service which can positively adapt to the
needs of the community.
Further information about the Charter including a full copy of
the Charter for the Bereaved can be viewed on the Institute of
Cemetery and Crematorium Management (ICCM) website.
Correspondence
We aim to reply to all correspondence (post, email or fax)
within 7 working days.
Grounds Maintenance Service Standards
We aim to keep the cemeteries, which are under our control, to a
standard that provides a place of comfort, tranquillity and
reflection for all those who visit.
Complaints
We are committed to delivering a high quality service. However,
sometimes we may get it wrong. We are determined to act on
complaints and, wherever possible, improve our services as a
result. By telling us where we've gone wrong, you can help us to
put things right and make our services better for everyone.
If you are unhappy with any of the services that we provide,
please let us know. If you are unhappy with our response, please
contact the Peterborough City Council
complaints department.
If you continue to be dissatisfied, a series of stages leading
to arbitration can be followed. Any Charter member who fails to
offer the specified rights will have their Charter membership
withdrawn.
The documents below appear in Adobe® Acrobat® (PDF) format. In order to view it you will need to have Acrobat Reader installed. (Those with visual impairments may wish to investigate Access Adobe, which provides tools and information to help make PDF files more accessible). |  |
Charter for the Bereaved Guiding Principles
(32KB, 3 pages)
Cemeteries Grounds Maintenance Standards
(24KB, 1 pages)
Charter for the Bereaved Grievance Procedure
(15KB, 1 pages)