Key aims
- Review the customer service functions that we provide
- Increase number of services handled by Peterborough Direct
(council's call centre) so that call centre staff can handle a
wider range of calls and customer requests
Key benefits
- An understanding of our customer and user needs
- One stop shop for the most used services
- Improved customer access to services through new channels
- Improved levels of customer satisfaction
- Improved working practices between departments
- Reduced administrative burden on staff so they can provide
an even better service
Contact details
email - businesstransformation@peterborough.gov.uk