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Noise complaints

There are several different ways of dealing with domestic noise problems, please consider the following information and decide what you think is the best way to deal with your problem. If you are still unsure you can refer to the noise complaints FAQ's or if you need further help  contact the Noise Complaints team.

If you are a Tenant of a Registered Social Landlord

If you live in a house owned by one of the Registered Social Landlords or if the problems come from an RSL tenant action may be taken under the terms of the tenancy agreement.  Your local RSL Housing Office will be able to give you advice on this.

Have you written or spoken to the person causing the noise problem?

The person causing the problem may respond better to a polite word or letter from you rather than a visit from a Council official. More often than not the person causing the problem does not know that their behaviour is affecting others.

Is the noise one behaviour in many that is affecting you?

If noise created by your neighbour is one issue in many that affects you, for example if the behaviour of your neighbour is making you feel harassed, alarmed or distressed then contact the  Peterborough Anti Social Behaviour Team on (01733) 747474.  The Pollution Control team are only able to tackle Noise problems and if this is not the main issue with your complaint it may not help you in the long run to contact us.  The Anti-Social Behaviour Team have the ability to investigate the whole scenario to try and resolve neighbour disputes.

When you should contact the Police about noise

The Police deal with certain types of neighbour problems such as those involving violence, public disorder or threatening behaviour.  The Police should also be contacted if the Noise is a one off event but is so loud that it is affecting you in your own home, i.e. woken from sleep. The Police can be contacted on 0345 4564564.  The Pollution Control team can only get involved if the frequency of noisy events is common as we must prove repetitious behaviour.

Other possible solutions for dealing with noise problems

Peterborough Mediation is an independent organisation which offers a confidential service to resolve neighbour problems.  Trained mediators will listen to both parties. Mediation is most successful when used at an early stage of a dispute before any formal enforcement action is taken.

You could also consider using a Solicitor to write a letter on your behalf to the person causing the problem or to give you legal advice. If you would like to report a noise complaint then you can complete our online noise complaint form.