- A referral is sent to Care and Repair from the
occupational therapist
- An initial means test is carried out to indicate whether the
client is likely to be eligible for grant aid
- If grant aid is not available the client is informed and ways
forward discussed
- If the client wants Care and Repair to act as their agent,
appointments are made for a caseworker and a surveyor to visit
- The caseworker deals with the funding side of each case, while
the surveyor provides detailed schedules of the work required
- Where appropriate the surveyor will provide drawings and obtain
any permissions including those from Planning and Building
Control
- Quotations for the work are obtained from Care and Repair's
pool of reputable building companies
- Where a grant is being applied for, the caseworker will put
together the package and submit it to the our officers for
approval
- Once the grant has been awarded to the client, a date is set
for the work
- The surveyor will oversee all the works while on site and deal
with the builders and any other officers, for example, grants
officers or building control officers
- The caseworker keeps in contact with the client throughout and
will help ensure that the process runs as smoothly as possible
- Once the agency surveyor is satisfied that the work is
completed satisfactorily, the grants officer will visit to check
that he is satisfied.
- Once the grant officer has agreed that the work has been
completed properly, the grant will be paid. This will include the
cost of any fees incurred for the work
Details of how the council delivers disabled facilities grants
can be found in chapters 4 and 5 of the housing renewal
policy.
Where clients want the Agency to carry out private works they
can contact Care and Repair directly and we will discuss their
needs and what we can offer. We offer a similar
service including design, drawing, obtaining of estimates and
overseeing of the works to those clients accessing grants and
other funding.