How does the calculator work?
The quick and easy form asks a few simple questions, it will
help you if you know your Local Housing Allowance (LHA) before using
Please note: The benefits calculator can only
provide you an indication of what you are likely to receive based
on the information you provide at the time of using the calculator.
This amount may differ from any amount of actual entitlement once
you have submitted a claim form with any required supporting
evidence and it has been fully assessed by us.
The Calculator will still estimate Council Tax
Benefit at the full rate and does not yet take account of the 30%
reduction in Council Tax Support from 1 April 2013.
Click here to calculate your
Making your benefit application online
Click here to access the form;
Benefits Online Claim Form
We have produced some documents to assist you in making your
application online, The customer user guide has some practical tips
and advice about completing your application. The booklet is
designed to provide advice to customers who may be looking for
additional support in using the internet or completing their
The documents below appear in Adobe® Acrobat® (PDF) format. In order to view it you will need to have Acrobat Reader installed. (Those with visual impairments may wish to investigate Access Adobe, which provides tools and information to help make PDF files more accessible).
Benefits Online Booklet
(2265KB, 12 pages)
Online Claim Form User Guide
(143KB, 3 pages)
Providing feedback and reporting any issues
If you have any feedback or need to report any problems or
issues with the online claim form, please use our feedback
Sending in evidence or information that we have requested
When you submit your electronic application
form, you will be told if you need to provide us with any documents
or further information. Please do this as soon as possible, because
we will not be able to complete your claim until you do.
There are three ways you can send this
information in to us – whenever you contact us, please
always quote your claim number.
You can scan and attach your documents to an
email. Please quote your claim number in the subject title and
send the email to; BenefitsEstoreEvidence@peterborough.gov.uk*
“Unless encrypted, email messages passing over the
internet are not secure and could be intercepted and read by
someone else. Please bear this in mind when deciding what
information to include in any email messages you intend to send to
Peterborough City Council. Any information the council may
send electronically will be sent in compliance with Data Protection
You can bring your documents to the Customer
Services Centre at Bayard Place, Broadway (opposite the Central
Library), where they will be verified and photocopied by a member
of staff. Our opening hours are 9am to 5pm Monday to Friday, but
you may find the afternoons are quieter.
Cross Keys Tenants only – you can take your
documents to your local Cross Keys Housing Office where your
documents will be copied and forwarded to us.
You can post your documents to Benefits
Service, Town Hall, Bridge Street, Peterborough, PE1
(Please do not send items of value by post such as
account pass books, passports, national savings certificates)
Click here for more information about housing
benefit and council tax support