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Contact the revenues and benefits offices

You can contact our offices and customer service staff in a number of ways.

By email

Please remember to include your reference number (i.e. Council Tax account number, Benefit claim number, etc.) in all correspondence as this will help us to deal with your enquiry sooner.

• Council tax - local.taxation@peterborough.gov.uk
• Business Rates - business.rates@peterborough.gov.uk
• Recovery - recovery@peterborough.gov.uk
• Benefits - benefits@peterborough.gov.uk
• Landlords - benefitslandlords@peterborough.gov.uk
• Appeals - benappeals@peterborough.gov.uk

By telephone

• Council tax - (01733) 452258 from 8am to 6pm
• Business rates - (01733) 452252 from 9am to 5pm
• Recovery - (01733) 452651 from 9am to 5pm
• Benefits - (01733) 452241 from 8am to 5.30pm

By fax

• Council tax - (01733) 452585
• Business rates - (01733) 452585
• Recovery - 0870 2384092
• Benefits - (01733) 452579

By post

Revenues and Benefits Service, Town Hall, Bridge Street, Peterborough, PE1 1HQ.

In person

You can call at our Customer Service Centre located at: Ground Floor, Bayard Place, Broadway, Peterborough.

Opening times

The customer service centre opening times.

• 9am to 5pm on Monday, Tuesday, Thursday and Friday.
• 11am to 5pm on Wednesdays.