We use cookies to ensure that we give you the best experience on our websites. If you continue without changing your settings, we'll assume that you are happy to recieve all cookies from Peterborough City Council and all participating council sites. You can change your cookie settings at any time.

    

Overpaid housing benefit

All overpaid benefit you are informed of is recoverable unless we tell you otherwise, if we decide that an overpayment is not recoverable you will be advised in writing. We may decide not to recover an overpayment if it was caused by our error.

About your overpayment

All overpaid benefit you are informed of is recoverable unless we tell you different.
If we decide that an overpayment is not recoverable you will be advised in writing. We may decide not to recover an overpayment if it was caused by our error. However, if you could have reasonably known that you were being overpaid we may still seek to recover the debt from you. An overpayment will be recovered from either you or the person we sent your benefit award to (e.g. a private landlord).

When an overpayment is created we will confirm, in writing, with you and any other person affected (e.g. your landlord) the reason the overpayment was created, the period it is for and whether we aim to recover the debt. This notice will also confirm whom we aim to recover the debt from. There are several ways of recovering overpayments, these include:

  • from ongoing benefit entitlement
  • or deductions from other social security benefits
  • or by payments which you would make to an invoice.

There are standard rates of recovery that normally apply to deductions from benefit, however these will be reviewed if a person who is being asked to repay the debt can provide proof that the continued repayment at the rate suggested would result in undue financial hardship.

Having difficulty with repaying your overpayment?

You can complete a financial statement form if you think you are having difficulty in keeping up with the repayments you have been asked to do. If you are not happy with the overpayment itself and wish to appeal against its recovery because you do not think it is correct you can make an appeal in writing using the appeals form within one calendar month of the date the letter was sent advising you of the debt.

You can also get free independent advice from:

  • Peterborough Citizens Advice Centre, 16-17 Saint Mark's Street, Peterborough, PE1 1TU
  • Telephone: 0844 499 4120
  • You can also speak to a solicitor if you wish.

Please note that you can ask for an explanation regarding any decision made by this service.
If you would like to do so please contact us.

Contact details

If you wish to discuss an overpayment or make an arrangement to repay contact the overpayment recovery team.