My membership number does not work?
If you are having any problems using your active card for online
bookings, please contact one of the sports centres and they can
check that all your details are entered correctly.
Who do I contact if I have any questions?
Please contact each relevant site for questions regarding
bookings for that site.
What do you mean by membership number?
The membership number is the number printed on the back of your
@ctive card. @ctive card holders are referred to as members on the
online booking site. If you do not have an @ctive card you
can use the booking system but you will need to add your details
and take a copy of your booking confirmation with you to the
centre.
Active card holders do not need to take confirmation of their
bookings as they are held on their card. If you do not have an
active card but would like to know how to get one please see
below.
How do I become a member?
To become a member you will need to purchase an active card, it
costs £15 for Residents and Non-Residents and £7.50 for Concessions
and is free for under 16s.
Which leisure centres can I book online?
Online bookings are currently available at Bushfield and,
Werrington Sports Centres. Not all activities are available to be
booked online at each centre, see the section 'Are all the
activities able to be booked online?'. Further centres and
activities may be added in the future.
Where are the sites located?
- Werrington Sports Centre, Staniland Way, Werrington,
Peterborough, PE4 6JT
- Bushfield Sports Centre, Orton Centre, Peterborough, PE2
5RQ
Are all the activities able to be booked online?
Certain designated activities can be booked on line. These are
currently:
How many bookings can be made in a 24 hour period?
The number of bookings in a 24 hour period are specific to the
activity. Please see the section ' What are The Booking rules Per
Site'.
Do I have to pay when booking?
All bookings will need to be paid for in advance by Credit or
Debit Card. For non-members, confirmation of your booking (your
booking reference) will need to be presented on arrival at the
relevant centre.
How can I cancel a booking?
Web bookings can be cancelled before the confirmation "Checkout"
payment screen. If you continue through to the payment screen there
is the option to delete all or some of your bookings. Once a
booking has been made the cancellation has to be made by contacting
the relevant centre. Any cancellation fees follow the same policy
as for any other bookings made by other means (walkin,
telephone).
How can I view my future bookings?
If you are a member, when you log in to the site, there is an
option shown on each screen to view future bookings. All future
bookings are shown those booked online, via telephone or at the
centre. Non-members can not view future bookings.
How can I see if I have paid for an activity?
Once the member has logged in to the site, there is an option
shown on each screen, via a link button "view future bookings", to
view future bookings. Against each activity it is shown if the
booking has been paid for and any amounts due.
When can I make bookings?
Members can make bookings 1 week ahead and Non-members 6 days
ahead.
How do I pay for bookings?
Bookings can be paid for using Maestro, Switch, Solo, VISA,
Mastercard, JCB and Delta. All transactions are securely
encrypted.
What is the booking horizon?
A booking horizon is the period of time from today in which you
can make a booking. There is a 7 day horizon for members and a 6
day horizon for non-members.
Are there booking rules per site?
Each site has booking rules. This is to manage the booking
process and give the greatest availability to all the people who
attend the centres. See below for the booking rules per site.
What are the booking rules per activity per site?
Bushfield:
- Badminton - All courts may be booked online. Customers may book
a maximum of 1 court for a maximum of 2 consecutive hours (For
example may book 9am and 10am but not 9am, 10am and 11am).
- Squash - All courts may be booked online. Customers may book a
maximum of 1 court for a maximum of 2 consecutive hours (For
example may book 9am and 9.40am consecutively, but not 9am, 9.40am
and 10.20am consecutively).
Werrington:
- Badminton - All courts may be booked online. Customers may book
a maximum of 1 court for a maximum of 2 consecutive hours (For
example may book 9am and 10am but not 9am, 10am and 11am).
- Squash - All courts may be booked online. Customers may book a
maximum of 1 court for a maximum of 2 consecutive hours (For
example may book 9am and 9.40am consecutively, but not 9am, 9.40am
and 10.20am consecutively).
My membership number does not work
If you are having any problems using your active card for online
bookings, please contact one of the sports centres and they can
check that all your details are entered correctly.
Who do I Contact if I have any questions?
Please contact each relevant site for questions regarding
bookings for that site.
What do you mean by membership number?
The membership number is the number printed on the back of your
@ctive card. @ctive card holders are referred to as members on the
online booking site. If you do not have an @ctive card you can
use the booking system but you will need to add your details and
take a copy of your booking confirmation with you to the centre.
@ctive card holders do not need to take confirmation of their
bookings as they are held on their card. If you do not have an
active card but would like to know how to get one please see
below.
How do I become a member?
To become a member you will need to purchase an active card, it
costs £15 for Residents and Non-Residents and £7.50 for Concessions
and is free for under 16s.
Which leisure centres can I book online?
Online bookings are currently available at Bushfield and,
Werrington Sports Centres. Not all activities are available to be
booked online at each centre, see the section 'Are all the
activities able to be booked online?'. Further centres and
activities may be added in the future.
Are all the activities able to be booked online?
The activities that can currently be booked online are squash
and badminton.
How many bookings can be made in a 24 hour period?
The number of bookings in a 24 hour period are specific to the
activity. Please see the section ' What are The Booking rules Per
Site'.
Do I have to pay when booking?
All bookings will need to be paid for in advance by Credit or
Debit Card. For non-members, confirmation of your booking (your
booking reference) will need to be presented on arrival at the
relevant centre.
How can I cancel a booking?
Web bookings can be cancelled before the confirmation "Checkout"
payment screen. If you continue through to the payment screen there
is the option to delete all or some of your bookings. Once a
booking has been made the cancellation has to be made by contacting
the relevant centre. Any cancellation fees follow the same policy
as for any other bookings made by other means.
How can I view my future bookings?
If you are a member, when you log in to the site, there is an
option shown on each screen to view future bookings. All future
bookings are shown those booked online, via telephone or at the
centre. Non-members can not view future bookings.
How can I see if I have paid for an activity?
Once the member has logged in to the site, there is an option
shown on each screen, via a link button "view future bookings", to
view future bookings. Against each activity it is shown if the
booking has been paid for and any amounts due.
When can I make bookings?
Members can make bookings 1 week ahead and Non-members 6 days
ahead.
How do I pay for bookings?
Bookings can be paid for using Maestro, Switch, Solo, VISA,
Mastercard, JCB and Delta. All transactions are securely
encrypted.
What is the booking horizon?
A booking horizon is the period of time from today in which you
can make a booking. There is a 7 day horizon for members and a 6
day horizon for non-members.
Are there booking rules per site?
Each site has booking rules. This is to manage the booking
process and give the greatest availability to all the people who
attend the centres. See below for the booking rules per site.
What are the booking rules per activity at Bushfield sports
centre?
- Badminton - All courts may be booked online, customers may book
a maximum of 1 court for a maximum of 2 consecutive hours.
- Squash - All courts may be booked online, customers may book a
maximum of 1 court for a maximum of 2 consecutive hours.
What are the booking rules per activity at Werrington sports
centre?
- Badminton - All courts may be booked online, customers may book
a maximum of 1 court for a maximum of 2 consecutive hours.
- Squash - All courts may be booked online, customers may book a
maximum of 1 court for a maximum of 2 consecutive hours.