A questionnaire will be dropping through the
letter boxes of more than 4,000 residents asking for their views on
Peterborough’s roads and footways, local bus services and street
The responses received as part of the National
Highways and Transport Public Satisfaction survey will allow
Peterborough City Council’s highways and transport services to be
compared with other areas across England.
Peterborough City Council is one of 75 local
authorities signed up to the survey that will ask members of the
public exactly the same questions, whether they live in Portsmouth,
Plymouth or Peterborough.
The survey, which is being run for the fifth
year, is the result of months of hard work between the National
Highways & Transport Network (NHT) and a regional Highways
Service Improvement Group. It enables local authorities to compare
results, share in best practice and identify opportunities to work
together in the future.
The questionnaire will be sent to a minimum
random sample of 4,500 residents in Peterborough during July. Local
and national results are expected to be published later in the
summer/ early autumn. Since the survey is based on a sample,
residents that receive a copy are being urged to take part.
The results will enable us to find out what
residents think about these important services. This will provide
one of several ways the city council can assess how it is
performing and which services to prioritise, and to improve.
Peter Hiller, Cabinet Member for Housing, Neighbourhoods and
Planning for Peterborough City Council, said: “There are clear
benefits to conducting a public survey in this way. As well as
providing excellent value for money, it enables everyone involved
to identify areas of best practice and spot national, regional and
local trends. This is not about producing a league table to
champion one geographical area over another but about understanding
customer views better and working together to deliver the best
possible outcomes for local residents.”