Benefits Service
Performance Results for previous years
|
Measure
|
Result for
2000/01
|
Result for
2001/02
|
Result for
2002/03
|
Result for
2003/04
|
Result for
2004/05
|
Result for
2005/06
|
Result for 2006/07
|
Result
for 2007/08
|
|
Average time for processing new
claims
|
68 days
|
48 days
|
40 days
|
43 days
|
39 days
|
31
days
|
33 days
|
29
days
|
|
Average time for processing a changes
of circumstances
|
16 days
|
15 days
|
12 days
|
15 days
|
10 days
|
10
days
|
12 days
|
9
days
|
|
Percentage of cases where calculation
was correct.
|
96%
|
98%
|
99%
|
99%
|
99%
|
99%
|
99%
|
98%
|