OUR SERVICE STANDARDS
Our Commitment To You
Peterborough Bereavement Services are operated by Peterborough City Council. It is our intention to offer a high standard of care and options which enable each member of the community to arrange a funeral which is meaningful to them and their family.
Charter for the Bereaved
Peterborough Bereavement Services have adopted the 'Charter for the Bereaved' issued by the Institute of Cemetery and Crematorium Management. The Charter is a commitment to improving the service, defining the rights of every individual who experiences bereavement and giving the bereaved greater influence over the arrangement of funerals.
We see the Charter Rights as a minimum service standard and are committed to providing a service which can positively adapt to the needs of the community.
Further information about the Charter including a full copy of the Charter for the Bereaved can be viewed on the Institute of Cemetery and Crematorium Management (ICCM) website
If you would like to download a copy of the Charter Guiding Principles, please click here.
Correspondence
We aim to reply to all correspondence (post, email or fax) within 7 working days.
Grounds Maintenance Service Standards
For details of our grounds maintenance standards, please click here
Complaints
We are committed to delivering a high quality service. However, sometimes we may get it wrong. We are determined to act on complaints and, wherever possible, improve our services as a result. By telling us where we've gone wrong, you can help us to put things right and make our services better for everyone.
If you are unhappy with any of the services that we provide, please let us know. If you are unhappy with our response, please contact the Peterborough City Council complaints department.
The documents below appear in Adobe® Acrobat® (PDF) format. In order to view them you will need to have Acrobat Reader installed. (Those with visual impairments may wish to investigate Access Adobe, which provides tools and information to help make PDF files more accessible.)
Charter for the Bereaved Guiding Principles