Peterborough City Council - Results of the Citizenship survey 2007

Results of the Citizenship survey 2007

New citizens and their guests attending citizenship ceremonies in Peterborough for October, November and December 2007 were surveyed to find out their views on the ceremony experience. 101 forms were completed and returned. Not all questions were answered and seven respondents did not turn over their forms to complete the second page.

The citizenship programme is managed by the Register Office staff for the Home Office. They complete the administration, manage and conduct the ceremony and update the Home Office.

We are pleased to share with you the outcome from the survey which is very positive. Everyone enjoyed the ceremonies and were pleased they were held in the Council Chamber at the Town Hall. They rated the information from the Home Office and the Register Office positively. There were a range of views about what was best about the ceremony and 31% indicated "everything". 76% indicated total satisfaction with the ceremony stating "nothing" needed to improve.

We are most grateful to the new citizens and their guests for letting us know their views. We shall use these comments to keep what is best and to make changes to improve where we can. These results may be viewed at the Register Office and on our website; GLADCA; New Link; in the local newspaper; in the pack each new citizen receives (for one year) and in the City Council newsletter sent to all Peterborough homes. In addition 38 respondents indicated they would like to receive their own copy and gave us their name and address.

Citizenship Ceremony Survey Results 2007

The dates of the ceremonies surveyed were 16, October 2007, 20, November 2007 and 18, December 2007

For new citizens only - was the information from the Home Office:

Excellent	66
Good	24
Satisfactory	nil
Poor	nil

For new citizens only - was the information from the Register Office:

Excellent	66
Good	20
Satisfactory	1
Poor	nil

Did you like the ceremony being held in the Council Chamber at The Town Hall?

Yes	100
No	nil
No answer	1

If not, where else would you like to suggest?

No suggestions received.

Was the time and date of the ceremony convenient for you?

	Yes	No	No Answer
Time	96	2	3
Date	74	nil	27

If not, what would be better?

Morning - 7
Afternoon- 7

Did you find a parking space easily today?

	Yes	No	No Answer
Time	69	25	7

4 comments made

1 x Expensive
2 x Christmas
1 x Very difficult

On arrival did the staff make you feel welcome?

Yes	82
No	4
No answer	15

Could you hear and see throughout the ceremony?

Yes	83
No	4
No answer	14

What did you think of the speeches by the dignitaries?

Excellent	61
Good	25
Satisfactory	nil
Poor	nil
No answer	15

Are you pleased there was an official photographer present?

Yes	85
No	2
No answer	14

Did you feel the ceremony was:

Too short	4
Just the right length	83
Too long	nil
No answer	14

Did you enjoy the ceremony?

Yes	89
No	nil
No answer	12

Name and address if you would like to receive a copy of the results of the survey or a reply to a response you have made:
38 respondents would like to receive a copy of the results

What did you enjoy best about the ceremony?

Order of perference	Number of comments recieved	Comment	Percentage
1	28	Everything	31
2	26	Receiving certificate	29
3	15	Introduction and speeches	16
4	11	The occasion	12
=5	4	Organisation	4
	4	Being welcomed	4
	4	Making the oath	4
=8	3	Importance of British values	3
	3	Shaking hands with the Mayor	3
=10	2	Playing of National Anthem	2
	2	Entrance into Council Chamber	2
	2	Music	2
=13	1	Staff and dignitaries spoke clearly	1
	1	Photographs	1
	1	Coming together of all nationalities	1
		Total comments equal	115

Fifteen separate comments were made by ninety respondents, some making more than one comment, therefore comments expressed as a percentage equal more than 100%.

How to make the ceremony better:

Order of perference	Number of comments recieved	Comment	Percentage
1	35	Nothing	76
2	4	Remove noisy and naughty children	9
=3	1	Lengthen ceremony	2
	1	Make more informal	2
	1	Include more leaders of the community	2
	1	M.P. should attend	2
	1	Photos allowed during ceremony	2
	1	Town Hall receptionist should advise of correct place to wait on first floor landing	2
	1	Shorter wait to show documents	2
		Rounded down total	99

Eleven respondents made eight suggestions as to how the ceremony could be improved. Thirty-five suggested that nothing needed to be done