News from Peterborough City Council

Front-line staff working in Peterborough City Council's customer service centre will be raising awareness about the importance of good customer service as part of National Customer Service Week (Monday 6 October 2008 to Sunday 12 October 2008).

 

City council chief executive Gillian Beasley will be working alongside customer service officers in the call centre at the Customer Service Centre in Bayard Place and Mark Sandhu, the city council's head of customer services, will be manning the reception desk at Peterborough Register Office.

 

There will also be a display in the reception area of Bayard Place to inform people more about the services they can access there.

 

Councillor Matthew Dalton, cabinet member for customer focus and communications, said: "The underpinning principle of everything the city council does is to make sure all our services are as efficient, accessible and effective as possible and good customer service is the key to achieving this.

 

"National Customer Service Week is about celebrating the very good work that customer service staff undertake on behalf of the council, in delivering services to customers.

 

"The week also gives an opportunity to raise awareness within the council of how important customer service is in improving and maintaining our reputation within the community."

 

Staff in the customer service centre answered about 350,000 calls and served more than 170,000 visitors to the customer service centre between 1 April 2007 and 31 March 2008.