Audit Commission Inspection Report (April 2004)
Strategic Housing Services
Main Report Contents
Context
The locality
The Council
The Service Inspection
Housing Services Context
How good is the service?
Are the aims clear and
challenging?
Does the service meet these aims?
How does the performance compare?
Summary
Does the service meet these aims?
How does the performance compare?
Summary
What are the prospects for improvement to the service?
Ownership of problems and willingness
to change
A sustained focus on what matters
Capacity and systems to deliver performance and improvement
Integration of continuous improvement into day-to-day management
Summary
A sustained focus on what matters
Capacity and systems to deliver performance and improvement
Integration of continuous improvement into day-to-day management
Summary
Appendices
Documents reviewed
Reality checks undertaken
List of people interviewed
Reality checks undertaken
List of people interviewed