How you can contact the Benefits Service

 

By Post -  you can address your correspondence to the following address
 
Benefit Service
Peterborough City Council
Town Hall
Bridge Street
Peterborough
PE1 1BF

By Telephone - Benefits Office (8.00am to 6.00pm Monday to Friday) (01733) 452241
     
  Overpayment Recovery Team (9.00 am to 5.00pm Monday to Friday) (01733) 452651

 

By Fax - Benefits Office (01733) 452241
     
  Overpayment Recovery Team

0870 238 4092 


 
By email -    benefits@peterborough.gov.uk for General Housing Benefit / Council Tax Benefit Enquries
or
benefitslandlords@peterborough.gov.uk if you are a landlord making enquries about Housing Benefit
or
benappeals@peterborough.gov.uk for enquries regarding Benefit Appeals
or
recovery@peterborough.gov.uk for the overpayment recovery team.
 
 
In person - You can call at our Customer Service Centre located at:
 
Ground Floor
Bayard Place
Broadway
Peterborough
 
Customer Service Centre Opening Times-
9.00am to 5.00pm (Monday, Tuesday, Thursday and Friday)

11.00am to 5.00pm (Wednesday).

 
Peterborough City Council. Town Hall, Bridge Street, Peterborough, PE1 1QT - (01733) 747474 - DX12310 Peterborough 1