Benefits
Service - Current Year Performance
National Indicator 181 (also known
as the 'Right Time' indicator)
Definition - This is calculated using the average time
taken, in calendar days, to process all new claims and change
events in Housing Benefit and Council Tax Benefit.
Example - 20 claims took 200 days to process = 10 days
average (200 / 20 = 10)
|
Brief Description
|
Calculated
Result for
2006/07
|
Calculated
Result for
2007/08
|
Target for
2008/09
|
Year to Date 2008/09* |
|
Average days to process all new claims
and change events
|
25 days
|
20 days
|
19 days
|
22 days* |
* The year to date performance reflects the
period 1 April to 24 August 2008.
The 'Calculated Results' for the previous two years are based on the same for the National Indicator to approximately show what the Benefits Service would have achieved for this indicator in those years.
National Indicator 180 (also known as the 'Right Benefit' indicator
Definition - The number of changes to customers' HB/CTB benefits entitlement that is processed by the local authority in a year.
Further details will be published at a later date. We are
waiting on Central Government to provide the figure
confirming the amount achieved for 2007/08 and to confirm details
as to how the current year performance will be communicated. It is
likely we will be able to give further information in June
2008.
The performance for previous years is shown on this summary page.