What is my right to appeal? (Stage Two)

 

If you are unhappy with the manager's response, you have the right to appeal to the Central Complaints Office. You can do this by completing the on-line complaints form, or by contacting the Central Complaints Office at:

 

 

The Central Complaints Office will log your complaint and acknowledge it within 2 working days. It is then passed to the relevant Head of Service (or equivalent) who will investigate your complaint and write to you with the outcome of the investigation within 15 working days.  Where there is an unavoidable delay, the Head of Service or Central Complaints Office will send you a letter giving you details of when your complaint should be resolved.

 

If you are not happy with the response from the Head of Service, you have the right to appeal to the Deputy Chief Executive. Details of how you can appeal will be included in the response from the Head of Service.