Online Complaints Form (representative)

If you wish to make a complaint on behalf of someone else, please complete and submit the form below.

Alternatively, you can download a copy of the complaints form which appears in Adobe® Acrobat® (PDF) format. In order to view it you will need to have Acrobat Reader installed. (Those with visual impairments may wish to investigate Access Adobe, which provides tools and information to help make PDF files more accessible.)

Central Complaints Office
Peterborough City Council
Town Hall
Bridge Street
Peterborough
PE1 1HG

Or if you would prefer, e-mail your complaint to us at: complain@peterborough.gov.uk

Customer Details

Title:
First Name:
Surname:
Address Line 1:
Address Line 2:
Town/City:
County:
Postcode:
Phone (Home):
Phone (Work):
Email address:

Representative's Details (if applicable)

Title:
First Name:
Surname:
Address Line 1:
Address Line 2:
Town/City:
County:
Postcode:
Phone (Home):
Phone (Work):
Email address:

Representative Type
Correspondence to:

	Home	Work	Email	Write
How would you like us to contact you

Which service(s) are you complaining about
Your Complaint Details
If this is an appeal, please state why you were not happy with your previous response from the Council?
What do you think the council should do to put things right?

Diversity Monitoring

Please answer the following questions to help us meet the changing needs of our customers. Any information you give us will be used in the strictest confidence. The information supplied will only be used for statistical purposes. If you prefer not to give this information, please leave this section blank or only fill in the information you are happy to provide.

Gender
Disability - Do you consider yourself to have a disability?
Age
Ethnic Diversity Monitoring	(Other)

What happens next?

If this is the first time you have complained about a particular issue (Stage One), we will:

Acknowledge your complaint within two working days of receiving this form;
Send it to the relevant service manager who will respond to your complaint within ten working days.

If you have appealed against the decision of the service manager (Stage Two), we will:

Acknowledge your complaint within two working days of receiving this form.
Tell you who will be investigating your complaint. This will be the relevant Head of Service or equivalent, responsible for the service area about which you are complaining;
Tell you when you can expect to receive a response;
Send your complaint to the relevant Head of Service or equivalent who will send their response to you within fifteen working days of receiving this form.

If you are appealing against the decision of the Head of Service to the Assistant Chief Executive (Stage Three), we will:

Acknowledge your complaint within two working days of receiving this form;
Tell you who will investigate your complaint and when you can expect to receive a response.