Complaints Procedure

If you have a complaint regarding a particular bus service then please make a note of the service number, operator, time and location along the route you are travelling and in the first instance please contact the appropriate commercial operator.

 

If the company's response to your complaint does not meet your expectations, you are entitled to raise the matter with the Bus Appeals Body, a non statutory organisation of bus operator and consumer representatives at:

 

 

If you are still unsatisfied then you are further entitled to bring this matter to the attention of the Traffic Commissioners, a Government body responsible for licensing bus operations in the UK:

 

 

 

If the service is subsidised by Peterborough City Council then please contact the Passenger Transport Team at:

 

 

Or email buses@peterborough.gov.uk who will take the complaint up with the operator on your behalf.