Frequently Asked Questions
- How do I find my nearest library?
- What if I lose my ticket?
- How many items can I borrow?
- How can I find out if you have what I need at the Library?
- Can I reserve an item?
- Can I request an item not on the catalogue?
- How do I renew my books?
- Can I return my books, etc., to any library?
- What if I have received an overdue notice?
- How do I get a PIN number?
- How can I pay my fines?
- Are there photocopying/fax facilities at the libraries?
- How do I book a computer at the library?
- How long is a computer session and how much does it cost?
- How do I book a room at the Library?
- Is there a service for people with mobility problems, ill health, special needs?
- I want to trace my Family History, what resources are available?
- Do you have local history information?
- Do you have the Electoral Register?
- I am new to the area, where can I find out information about local groups?
- Can I access the Internet at Peterborough Libraries useing Wi-Fi?
How do I find my nearest library and when is it open?
In the local
libraries page there is a map of the Peterborough
libraries through which you can access the library information. Back to FAQ list
What if I lose my ticket?
Please notify library staff, who will set the card to lost. To
get a replacement card we will need to see proof of name and
address. On joining you will get a free card. Therre will be
a fee for subsequent replacements. Back to FAQ
list
How many items can I borrow?
Up to 12 items on your card, which includes a maximum of 5 chargeable items (CDs, videos, DVDs,
CD-ROMs). Back to FAQ list
How can I find out if you have what I need at the Library?
You have different ways of doing it:
- By searching the library catalogue online - you will need your PIN number to do this.
- By telephoning Peterborough Libraries on (01733) 864280 who will search the catalogue for you.
- In person at any of our libraries. Back to FAQ list
Can I reserve an item?
Yes providing it is within our stock.
- You can place a hold on an item online, by telephone or in person. This is a free service, although there is a charge if you don't collect an item you have requested.
- You can telephone the relevant library and ask to set aside the item for you if it has been checked in . Back to FAQ list
Can I request an item not on the Catalogue?
Yes. We will endeavour to get the item for you through our
Inter Library Loan system. There is a charge
for this service . Please contact Peterborough Libraries on (
01733) 864280. Please note this service is not available for audio
visual items such as DVDs, CDs, CD-ROMs. Back to
FAQ list
How do I renew my books?
- Online using the library catalogue online - you will need your card number and PIN.
- By telephoning 08458 505 606, our automated telephone renewal available 24hrs - you will need your PIN number.
- By telephoning (01733) 864280 during library opening hours.
- In person at any of our libraries.
Please note chargeable items are not renewable, and must be
returned. Back to FAQ list
Can I return my books, etc., to any Library?
Yes, providing it is a Peterborough Library. Back to FAQ list
What if I receive an overdue notice?
If you receive an overdue notice and you have returned your
books etc., please contact Peterborough Libraries on (01733)
864280.
If you receive an overdue notice that does not belong to you,
please contact Peterborough Libraries on (01733) 864280 in
order that we can amend our records. Back to FAQ
list
How do I get my PIN number?
In person at any of our libraries. Please bring your library
card with you. Back to FAQ list
How can I pay my fines?
In person at any of the libraries, by cash or cheque made
payable to Peterborough City Council . Back to FAQ
list
Are there photocopying/fax facilities at the Libraries?
Please note photocopying for commercial use is not allowed
without paying a fee. Please ask staff about the Copyright Sticker
Scheme . Back to FAQ list
How do I book a computer at the Library?
Book a computer
online , in person, or by telephoning Peterborough Libraries on
(01733) 864280. Back to FAQ list
How long is a computer session and how much does it cost?
1 hour free per day for Library members. Extra time is available for a fee . Back to FAQ list
How do I book a room at the Library?
- For study rooms please contact Peterborough Libraries on (01733) 864280.
- For Library Theatre and Meeting Room bookings please contact Peterborough Libraries on (01733) 864280.
Is there a service for people with mobility problems, ill health, special needs?
The Library Link Service takes the library to housebound
customers and their carers. Volunteer library visitors call once a
month to deliver books, tapes and information. Please telephone
(01733) 864280 for more details.
A Postal Tapes Service is offered to the registered blind and
partially sighted. Back to FAQ list
I want to trace my Family History, what resources are available?
The Library has many resources available, including census,
church registers and genealogical indexes, some of which are on
microfilm/microfiche - you will need to book a reader/printer to
view these. For more information see our Family History page or telephone (01733)
864280. Back to FAQ list
Do you have local history information?
Details of information available can be found on
our Local History pages. We have
a large Local Studies collection within the Central Library. This
includes historical bookstock, maps, plans, periodicals and
newspapers. Back to FAQ list
Do you have the Electoral Register?
A full edited version is available at the Central Library for
viewing only . Back to FAQ list
I am new to the area, where can I find out information about local groups?
Details of local clubs, societies, associations, support
groups, etc., can be found on our community
information database or at your local library.
Peterborough Central Library And Bretton Library are both
Wi-Fi enabled hotspots providing access to high-speed Internet
access. Back to FAQ list