Most of you are satisfied with the number of ways in which they can contact us.  In January 2007 we opened our new and improved customer contact centre, Peterborough Direct, on the ground flooor of Bayard Place, which takes enquiries over the phone and in person in a 'one-stop shop' setting.   

 

We are introducing customer service standards across the whole organisation, and are setting up a Customer Services Working Group to review the provision of services for all our residents, taking into account the results of the various surveys and consultations.

 

For further information please write to Consultation and Engagement Officer, Bayard Place, Peterborough, PE1 1HX, or email consult@peterborough.gov.uk