The
Service is one of just 11 planning services in the country to be
awarded the Customer Service Excellence Standard, a recognition
given by the Cabinet Office to organisations demonstrating a
customer-focused culture and delivering excellent services to
customers.
To achieve the standard, the planning team had
to complete a one-day desktop assessment followed by an on-site
inspection by the awarding body. The standard is valid for three
years but is subject to annual accreditation.
The final report highlighted “the
determination of all staff to provide a high quality service and
this key strength was evident throughout the assessment”. In
addition the report states “it is a high priority of the Planning
Service to understand it's customers and their needs”.
The Planning Service is committed to
providing:
- A first class service to all our clients
- Extensive and timely pre-application advice
at the earliest stage of a development
- Accurate and timely advice offered by a
dedicated team of planning and building control professionals
- State of the art technology and a fully
electronic service
- Customer forum groups to review and provide
feedback on our services