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Frequently asked questions

Below are some answers for requently asked questions. If your query is not answered below, please call Peterborough Direct on 01733 747474.

How should i present my bin for collection

green, brown, black binsThere are certain ways in which we ask residents to present their bins for collection. Bins are to be placed out by 7am on your designated collection day only.  To find out you collection day please visit our bin collections pages In a bid to clean up Peterborough's streets the Council has rules on excess waste.  We are unable to collect excess waste placed next to the bin.  we are also unable to collect bins with excess waste that prevents the lid from closing. People who leave rubbish or bins out on the street face a fine (£100 fixed penalty notice).  Offences in relation to waste receptacles (Section 47 Environmental Protection Act 1990).

I am unable to put my bin out for collection

Residents who are elderly or disabled and cannot place their own bins out for collection may be eligible for our "pull out service".  Please call 01733 747474 for more information.

We are a large family

Households with more than 5 people may be entitled to additional bin provisions.  Extra provisions are assessed on an individual basis. If you would like to apply for a larger bins please call 01733 747474.