We use cookies to ensure that we give you the best experience on our websites. If you continue without changing your settings, we'll assume that you are happy to recieve all cookies from Peterborough City Council and all participating council sites. You can change your cookie settings at any time.


Please note: Translations are handled by an external website and are not endorsed by Peterborough City Council.

Services A-Z

within the services A-Z

Peterborough Direct

Service Overview 

The Call Centre is based in the Customer Service Centre, Bayard Place. Staff answer queries in respect of council tax billing, housing benefit, parking, electoral services, library general enquiries, environmental management, housing options bid calls, recreation and adult social care referals.

 The Customer Service Centre also houses the face to face service for Council Tax and Benefits, Housing Options service,Cash Office and reception service.

Service Address  Peterborough Direct
Bayard Place,
Opening Times  Monday - 8:00 - 18:00 (call centre) 9:00 - 17:00 (CSC)
Tuesday - 8:00 - 18:00 (call centre) 9:00 - 17:00 (CSC)
Wednesday - 8:00 - 18:00 (call centre) 11:00 - 17:00 (CSC)
Thursday - 8:00 - 18:00 (call centre) 9:00 - 17:00 (CSC)
Friday - 8:00 - 18:00 (call centre) 9:00 - 17:00 (CSC)
Other Access Information  The Town Hall reception is open from 8.45am to 5pm Monday to Friday.
Contact Name  Jeff Austin
Contact Phone  01733 747474
Contact Email  ask@peterborough.gov.uk
Contact Fax  01733 345090
Related Services  Council Tax Billing Libraries (General Enquiries) Recycling Council Tax Recovery
Last Updated  04/07/2012 10:31:00

Council Department: Resources. List all services offered by this department