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Please note: Translations are handled by an external website and are not endorsed by Peterborough City Council.

Complaints

If you have a complaint regarding a particular bus service then please make a note of the route number, operator, time and location and in the first instance please contact the appropriate commercial operator.

If the company's response to your complaint does not meet your expectations you are entitled to raise the matter with the Bus Appeals Body, a non statutory organisation of bus operator and consumer representatives at:

• Bus Appeals Body, or via Bus Users UK, P.O. Box 2950, Stoke on Trent, ST4 9EW

If you are still unsatisfied then you are further entitled to bring this matter to the attention of the Traffic Commissioners, a Government body responsible for licensing bus operations in the UK:

• The Clerk to the Traffic Commissioner, Eastern Traffic Area, Hillcrest House, 386 Harehills Lane, Leeds, LS9 6NF
• Telephone - 0300 1239000 Fax - 0113 2498142

If the service is subsidised by Peterborough City Council then please contact the Passenger Transport Team at:

• Peterborough City Council, 9 Bridge Street, Peterborough, PE1 1HJ

Or email buses@peterborough.gov.uk who will take the complaint up with the operator on your behalf.