Complaints
If you have a complaint regarding a particular bus
service then please make a note of the route number, operator,
time and location and in the first instance please contact the
appropriate commercial operator.
If the company's response to your complaint does not meet your
expectations you are entitled to raise the matter with the Bus
Appeals Body, a non statutory organisation of bus operator and
consumer representatives at:
- Bus Appeals Body, c/o Bus Users UK,
P.O. Box 2950, Stoke on Trent, ST4 9EW
If you are still unsatisfied then you are further entitled to
bring this matter to the attention of the Traffic Commissioners, a
Government body responsible for licensing bus operations in the
UK:
- The Clerk to the Traffic Commissioner, Eastern Traffic Area,
Hillcrest House, 386 Harehills Lane, Leeds, LS9 6NF
- Telephone - 0113 2543291
- Fax - 0113 2498142
If the service is subsidised by Peterborough City Council then
please contact the Accessibility and Travel group at:
- Peterborough City Council, Midgate House, Midgate,
Peterborough, PE1 1TN
Or email buses@peterborough.gov.uk
who will take the complaint up with the operator on your
behalf.