Incident procedures
These procedures relate to incidents when there is either a
failure of a traffic signal or a traffic signal has been damaged
which would result in a potential hazard to the highway user.
Typically, this will involve an electrical failure or damage due to
a collision by a vehicle. Contact details:
- During office hours - 01733 425300
- Out of office hours (duty officer) - 01733 425300
If you are reporting an incident please make the location of the
incident very clear, the response time for attending an incident is
1 hour.
Signal defect procedure
We will carry out an initial inspection of the incident. If the
incident is straightforward, such as a bulb change or a smashed
lens, we will repair it on a single visit. If the incident is more
complex and we are unable to fix the problem, we will switch the
signals off. The signals will then be signed as "out of commission"
and the police will be advised. Depending on priority, the response
time will be less than 4 contracted hours.
Signal damage procedure
These types of incidents usually result from a
road traffic accident. Typically they will be reported to us
by the police. Our actioning officer will inspect the site to
assess what action is necessary and if required emergency traffic
management may be provided. After the site is made safe a
repair programme will be put into place.