Peterborough Community Assistance Scheme (PCAS)

Citizens Advice Peterborough has announced that face-to-face advice services throughout Peterborough will be suspended for the foreseeable future due to COVID-19.

There are a number of ways people can continue to get advice during this time; Citizens Advice can actively help with issues such as housing and homelessness; debt; benefits; income maximisation; employment disputes; relationship issues; COVID related matters etc

To access free, confidential, impartial advice, please get in touch by phone: 0808 278 7850 (Mon-Fri, 10am-4pm)

Chat online by visiting the website.

Advice on consumer issues (e.g. issues on products or services you've purchased) contact the Citizens Advice consumer helpline on 0808 223 1133 or chat online.

Anyone seeking to make a new claim for Universal Credit should call the Universal Credit Help to Claim line on 0800 1448444.

Citizens Advice is here to give people the knowledge and confidence they need to find their way forward in these difficult times. Waiting times for these services may be slightly longer than usual as we adapt to our new patterns of working.

You can find frequently updated advice on a range of issues related to the Coronavirus (Covid-19) outbreak online.

Peterborough Foodbank

Peterborough has a network of foodbanks throughout the city and can help people who cannot afford to buy food.

For information on the location, opening hours and how to get help please visit the Peterborough Foodbank website.

Foodbank donations can be made to the warehouse at:

Dodson House,
Dodson Way,

Care Zone

Care Zone can help families in crisis access high quality furniture and household goods that have been donated by the public. You can find out more about what they do and how to access help by visiting the website.

Advice and support

Age UK - advice and support for people aged over 60

The Lindens
Lincoln Road
Tel:  0300 666 9860

Cambridgeshire Independent Advocacy Service Support for people with mental health issues
Tel: 01733 530651

CPSL Mind (Cambridgeshire, Peterborough, South Lincolnshire Mind) offer goal focused support to those with mild to severe mental health issues. However, services can vary depending on the area so please check their website beforehand to find out what they can provide where you live.

Morley Way
Tel: 01733 362 990

Dial Peterborough - advice and support for people with physical disabilities

John Mansfield Centre
Western Avenue
Peterborough PE1 4HX
Tel: 01733 265551


The Safer off the Streets campaign is a multi-agency partnership made up of voluntary, faith, community and public service organisations working together to help end street homelessness.