Contact the revenues and benefits service

By email

Please remember to include your reference number (i.e. council tax account number, benefit claim number, etc.) in all correspondence as this will help us to deal with your enquiry sooner.

By telephone

You can request a call-back for housing benefit enquiries by completing the housing benefit call-back request form.

You can request a call-back for business rates enquiries by completing the business rates call-back request form

Or you can call us Monday to Friday between the hours stated below:

  • Council tax - 01733 452258 between 8am and 6pm
  • Business rates - 01733 452252 between 9am and 5pm
  • Recovery - 01733 452651 between 9am and 5pm
  • Benefits - 01733 452241 between 8am and 5.30pm

By post

Revenues and Benefits Service
Peterborough City Council
Town Hall
Bridge Street

By fax

  • Council tax - 01733 452585
  • Business rates - 01733 452585
  • Recovery - 0870 2384092
  • Benefits - 01733 452579

Face-to-face customer services

Bayard Place
Opening times
Monday, Tuesday, Thursday, Friday 9am to 5pm
Wednesday 11am to 5pm