The council is committed to ensuring residents have the right support to adapt to digital technologies. We want to help residents to access online services such as paying for their bills online, keeping in touch with family and friends or doing their shopping online.
As more services will become digital and some only available online, it is important to ensure that local residents are aware of the benefits of using the internet and have the relevant skills and confidence to use it.
Through training, workshops and drop in sessions everyone will have the opportunity to gain and develop their internet skills. Support will be available at the Job Centre, Vivacity Libraries, Customer Service Centre (Bayard Place) and other voluntary/community groups.
We have already worked with a range of organisations and local groups, holding training sessions to help people get the most out of their devices, whether it is a laptop, tablet or smart-phone.
We have undertaken 5-week training sessions with residents in local housing schemes and local community groups and we are now planning our next phase of work. Throughout 2017 we will start working with libraries and other voluntary organisations as well as meeting residents at roadshows and drop-in sessions to try to reach as many individuals as possible.
Our work offers residents a chance to learn more about online services and understand the benefits of using the internet which include using more efficient and less time-consuming methods to pay, report, apply or book a product or service online.
Our training is generally split across 5 weeks, working in certain locations. Sessions are designed to offer an introduction and will cover the following areas:
- Differences between devices;
- Offer demos of the PCC websites, highlighting benefits such as paying by DD online and communication with us through social media;
- Showing residents how to complete online forms;
- Setting up an email account and how to use it;
- Accessing organisational websites
- Online shopping;
- Catch-up TV; and
- Connecting with friends and family.
There will also be the opportunity to ask questions and cover topics, where possible, that may not be listed in the general overview.
- Senior Stop - every Monday from 10.30am until 11:30am for people to come along and develop confidence and new skills online.
For more information or if you have any questions you can telephone Matthew Beckett 01733 452266 or you can email email@example.com