Council Tax Energy Rebate

About the energy rebate scheme

Properties that are eligible

The Government has given councils funding to provide £150 payments to households to help with the rising costs of energy bills.

Most occupied properties in Bands A to D are eligible. Specific criteria is as follows:

  • Bands A to D (including Band E with a disabled reduction charged at Band D level)
  • Liable person for council tax must also have the property as their sole or main residence on 1 April 2022

Or

  • The property has an exemption class of N, S, U or W (shown on your council tax bill), but this covers properties occupied by students, under 18s, severely mentally impaired or occupied annexes

Properties that are not eligible

The following properties are not eligible:

  • Liability is to a company
  • Houses in multiple occupation (HMOs)
  • Empty properties
  • Second homes

How and when you receive your rebate payment

If you pay council tax by direct debit

You should have received your payment on 26 May 2022.

A small number of direct debit payers have not been paid automatically for a variety of reasons, including:

  • Our records show the property is a House in Multiple Occupation (HMO) or empty
  • The liable 'person' is not an individual - i.e. the council tax is in the name of a company
  • The direct debit appears to be paid by a third party
  • The direct debit account is being used to pay council tax on multiple properties, suggesting some are HMOs or third party payment details
  • The direct debit was set up or changed recently and we haven't taken a payment since the change or your latest instalment was returned unpaid. As the account is unverified, we are unable to make an automatic payment to it
  • We have outstanding documents suggesting a recent move may have taken place and this has yet to be processed

If you pay by direct debit and haven't received a payment by 26 May, and believe you are eligible, you need to make a claim using our online form below.

How to claim if you do not pay council tax by direct debit

If you believe you meet the eligibility criteria, but do not pay council tax by direct debit, you can apply online for the rebate.

There are two options for claiming the rebate:

Include your property reference number when you claim

When you apply, you need to include your property reference number. You can find this on your 2022/23 annual bill or by visiting the GOV.UK website's council tax bands page. It appears as a local authority reference number.

The property reference number is 12 digits long and begins '10'. GOV.UK lists property reference numbers with 'PC' at the start. Please remove this when entering the number on the online claim form. 

Credit check

Please note that applications for a bank account credit require approval of a credit check to be undertaken to verify the name, address and bank details of the applicant.

Deadline for claiming

The deadline for claiming the rebate is 10 July 2022. After this date, we will apply the credit to the council tax account of anyone we believe eligible who has not yet claimed.

If you have any issues while claiming, please read our 'Further information' section at the bottom of this page.

Scam phone calls and emails

You may have seen news reports about scammers cold-calling members of the public asking for bank details in order to process the energy rebate.

Please note that we will not contact you by phone or email asking for your bank details to make the energy rebate payment to you. 

We are launching a dedicated online form on our website in mid-June where you can make your application for the scheme.

Additional support

A discretionary scheme will be made available to provide additional support to those considered in the most need. We will update this page when further details are available.

Further information

You can find your council tax band by visiting the GOV.UK website's council tax band checker. The band is also listed on your latest council tax bill.

If you do not pay by direct debit, your property reference is shown on your recent council tax bill.  You can also find this by visiting the GOV.UK website's council tax bands page. It will appear as local authority reference number.

The property reference is 12 digits long and begins ‘10’. Occasionally the GOV.UK website lists property reference numbers with ‘PC’ at the start. Please remove this when entering your property reference on our claim form. For example, reference PC101234567890 should be entered as 101234567890.

  • Error 36 – Property reference not eligible for the selected scheme. This means that the property reference is valid but we have identified that you are not eligible for this scheme. If you believe you are eligible and have not already been paid, please email us at counciltaxrebate@peterborough.gov.uk.

  • Error 47 – Please email us at counciltaxrebate@peterborough.gov.uk.

You will not be eligible under the main scheme. However there will be a separate discretionary scheme to help certain households who do not qualify under the main council tax rebate scheme. 

Please keep an eye on this page for further details on eligibility criteria for this scheme once it is announced.

You will not be eligible under the main scheme. However there will be a separate discretionary scheme to help certain households who do not qualify under the main council tax rebate scheme.

Please keep an eye on this page for further details on eligibility criteria for this scheme once it is announced.

If you are unable to complete an online form and don't have anyone who can help you, please contact our Customer Services Team on 01733 747474. They will take contact details for you and the Council Tax team will ring you back to assist you with making a claim. 

Please note it may take us longer to verify bank details, resulting in a longer processing time. 

If you are applying for a credit to your bank account, we will ask you to submit a bank statement to confirm your details. You can choose not to submit this. However it will mean that we may need to contact you for further checks and this could delay your application. If you do not wish to submit additional information, you may prefer to choose for the rebate to be credited against your council tax account.

As part of the application process for a payment to your bank account, a soft credit search will be undertaken. This is to verify you are the owner of the bank account and it is registered to the address being claimed for. This does not affect your credit rating.

If you choose to have the rebate credited to your council tax account, we will not send a revised bill.

We will advise you when the credit is awarded. Once we notify you this has happened, you can then choose to deduct £150 from your next instalment. 

If you would like to review your revised balance and instalment(s) due, please visit your council tax self-service account.

If you have a query not covered on this page, please email counciltaxrebate@peterborough.gov.uk for assistance.