Report a noise and nuisances issue

Please note: the actions you would like to report must not be unreasonable; therefore complaints such as:

> cooking odours from homes

> children playing

> doors banging

> footsteps and noise from the ordinary use of a home (washing machines, vacuum cleaners etc)

> flushing the toilet

> moving furniture

> slamming doors

> shouting

will not to be investigated.

Details of problem

Please note: make sure you tell us as much detail as possible, including how long has it been happening, what time of day, how often, what is the impact, what is the source of the problem (business/residential), what have you tried to do about it, and have you complained before or to another organisation about it.

Your details

Please note: for legal reasons we cannot accept anonymous complaints as these cannot be investigated due to the following:

> The council has a duty to remain impartial when investigating allegations of statutory nuisance, this is not possible without dialogue with the complainant

> Without knowing the address affected it is impossible determine whether the alleged nuisance is causing a material inconvenience to the complainant within their own home/property.

> The council would not be able to prove whether the alleged nuisance was a ‘state of affairs’ as without a complainant the council would not have details of the dates, times, and duration of the issue

> Witnessing the issue would be almost impossible, as officers would not know the most appropriate time to attend. Log sheets provide the intelligence on when to witness the issue.

> Any breach of notice would be unenforceable as either we would not know about it at the time it was happening and/or we would not be able to establish the effect on the complainant.

Processing Request