Adult Social Care customer surveys

Each local authority with responsibility for providing adult social care services is required to conduct an annual survey of their service users. The results from the survey conducted in February 2017 are available below.

This year Peterborough City Council has had very high customer satisfaction ratings, exceeding the averages across England. Additionally, this year a special question was added into the survey to find out why people might not feel safe. This has been measured across the East of England and the result are shown in the report below. The report shows that the main reason people do not feel safe is fear of falling, both in the home and whilst out and about.

Cause for People Feeling Unsafe Eastern Region

Size: 1.35 MB File format: pdf

Service User Survey Report 2016-17

Size: 3.58 MB File format: pdf