Assistive Technology

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What is Assistive Technology?

Assistive Technology (AT) covers a wide variety of equipment and devices, both simple and complex that can promote your independence and enable you to live at home for longer.

 AT is particularly useful for individuals with cognitive impairment, dementia and learning disabilities. It also supports family carers.

Over a number of years the council has provided lots of different pieces of assistive technology which have demonstrated significant benefits to the people of Peterborough.  Some of these benefits are:

  • increasing independence and confidence
  • managing or minimising risk
  • supporting and reassuring family carers
  • reducing the need for a care package
  • preventing hospital admission
  • supporting early hospital discharge
  • delaying or preventing the need for residential care

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What kinds of Assistive Technology are available?


'Standalone' are devices that are used within the home and are not linked into a central alarm system. They rely on the individual or carer's ability to be able to use them and respond appropriately. They range from the very simple to to the more high tech solutions eg day/night clocks, medication prompts, chair and bed sensors, automatic lights, pagers to alert carers and door contacts.

More information can be found on our Assistive Technology Factsheet.


Telecare is a system of sensors used to help monitor a person’s environment and behaviour in their home or community and identify where they might need help or support. The devices can be anything from a basic alarm system to sensors to alert someone if a person has left their home or may have had a fall. The sensors are connected to a 24/7 response centre.  The response team can provide advice and support and importantly take action, whether that be deploying the emergency services or alerting a family member.  

LifeLine and Telecare Sensors

The council is working with Cross Keys Homes to provide LifeLine telecare solutions. Cross Keys Homes operates a LifeLine emergency alarm and telecare service. This service has successfully supported people to remain independent in their own homes, in sheltered and extracare housing and also in supported living. 

LifeLine is a lightweight pendant worn like a necklace or around the wrist. It also comes with a base unit that connects the pendant to the phone line. Telecare sensors use the telephone landline to automatically raise an alert to the monitoring centre where named responders/key holders or the emergency services are called.  

More information on telecare can be found on the Assistive Technology Factsheets or by contacting the Customer Services Team on 01733 747474.

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How can Assistive Technology help?

Monitor the individual (eg bed/chair occupancy sensor. movement, falls detector, door monitor, epilepsy sensor) 

H3 - Falls Detector

Size: 139.82 KB File format: pdf

H6 - Passive Infrared Motion Sensor

Size: 138.48 KB File format: pdf

H7 - Passive Infrared Light Sensor

Size: 133.06 KB File format: pdf

Monitor the home environment (eg smoke, heat, carbon monoxide sensors, flood detectors)

H1 - Flood Detector

Size: 138.34 KB File format: pdf

H2 - Carbon Monoxide Detector

Size: 140.32 KB File format: pdf

Support with orientation and time (eg calendar clocks, day/night clocks)

H9 - Day-Clock

Size: 165.29 KB File format: pdf

H10 - Calendar Clock

Size: 222.52 KB File format: pdf

Alert carers to potential risks (eg falls, seizures, leaving the property, bogus callers)

H3 - Falls Detector

Size: 139.82 KB File format: pdf

H4 - Bogus Caller Panic Button

Size: 135.85 KB File format: pdf

H5 - Care Assist Pager

Size: 149.32 KB File format: pdf

Activity monitoring (eg Just Checking system to establish routine using movement sensors)

H8 - Fob and Pager

Size: 163.59 KB File format: pdf

Facilitate memory (eg visual/audible prompts and reminders)

Support medication management (eg mobile phone alert, automatic medication dispenser, vibrating watch)

Support with safe access to the community (eg GPS trackers with help buttons)

Improve communication (eg LifeLine, fob and pager, memory phone)

Supporting health and social care planning  (eg PlanHub which links different information in a single, online location)

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Using everyday technology

The council is working alongside voluntary organisations which can support people to make the best use of technology. This might be to support them with their everyday activities or in their caring roles. Some examples of these are:

Video calling 

Video calling is a means for people to keep in touch with each other, particularly if family and friends are not local. To be able to make a video call you will need a telephone with a video display, capable of simultaneous video and audio for communication in real time.  This is particularly useful for people who are deaf or speech impaired, who can use them with sign language.

Energy saving

There are lots of ways that modern technology can help you to save energy and control your home environment from your mobile phone, tablet or laptop. Some of them are detailed below:

  • Smart Meters

Smart meters are the next generation of gas and electricity meters. Together with their accompanying in-home displays, smart meters will help you keep track of the energy you use in your home, and will cut out the need for meter reading.  The UK Government plans for every home and business in the UK to have a smart meter for electricity and gas by the end of 2020. 

  • Smart Heating Controls

Smart thermostats are a new type of heating control which connect to the internet, allowing them to be accessed and adjusted remotely. They can give you much greater control over your heating, from wherever you are, at any time of day. There are a range of different smart heating controls currently on the market - each works slightly differently and has different features. 

  • Smart Plugs

A smart plug is a device that plugs into an ordinary socket. The device itself has its own outlet, so in a sense it's like an extension. Instead of plugging your lamp into the wall, you plug it into the smart plug (which is itself plugged into the wall). The benefit is that the smart plug can be controlled remotely, whether by using a home automation smart hub or connecting to the smart plug with the relevant mobile app. Some plugs are even programmable so that they automatically turn on or off depending on certain timers or events.

Social media

This can be used to promote social inclusion and enable individuals to communicate with family and friends. From online personal support networks to meal sharing initiatives, social media can promote independence, reduce social isolation and address the issue of digital exclusion among disadvantaged groups, enhancing their overall well being.  Social media can be accessed from Smartphones, tablets, laptops and computers.

Smart technology and apps

Mobile devices and apps are increasingly being used to monitor health, wellbeing and fitness. Apps can be downloaded to monitor a variety of issues including, but not limited to, food intake, mood, advice on public health (for instance giving up smoking) as well as linking with health devices to monitor blood pressure and weight. Apps can also be used to access information and advice and services offered by the NHS, local authority and other providers.


These are health and fitness devices worn on the body to monitor vital signs such as blood pressure, heart rates, body temperature, steps walked and sleeping patterns. They are not only worn for medical reasons – they are increasingly popular with people tracking their fitness – but they can help people manage long term conditions.

More information can be found on our Assistive Technology Factsheet.

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How can the council support you

The AT service at the council aims to find the best solution, tailored to the needs of each individual to support well-being, self-management and safety, and aims to enable people to live independent, fulfilling and productive lives.

The AT service can support you to access standalone equipment and the LifeLine telecare services.

You can ask for a referral to the Assistive Technology service by calling Peterborough City Council on 01733 747474.

The AT Service is part of the wider Therapy Services provided by Adult Social Care. More information can be found on the Therapy Services page.

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LifeLine telecare equipment

LifeLine telecare equipment is owned, provided and monitored by Cross Keys Homes LifeLine. All calls to LifeLine are recorded to help us to provide training to our employees, to review the quality and consistency of our responses and to provide our customers with protection through an accurate record of events. All data is held under the provisions of the current Data Protection Act.

Peterborough City Council

If you contact us, we will usually keep a record of this. We have a duty to keep full and accurate records of the support we provide to you. We also have a duty to keep records about you confidential and secure.  If you wish to discuss any of this advice with us, please contact us on the details provided on the Assistive Technology Fact Sheet. 

The information on this webpage and in the Assistive Technology Factsheet relating to providers of services is for general information purposes only. It does not purport to provide advice or make any offer and does not guarantee the quality of the services.

The information has been supplied by the providers and has not been checked by Peterborough City Council, (“the council”). In particular, the council has not verified any information pertaining to the requirements of the disclosure and barring service, nor has the council carried out any such checks against any of the providers listed. There may be other providers serving the area whose details are not included here.

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