Coronavirus (COVID-19) Information for residents

Coronavirus (COVID-19) positive cases in your area

Carer support

School closures

School and social care transport

Please visit the website for the latest guidance.

For journeys under 3 miles (secondary-aged children) or 2 miles (primary-aged children) parents and pupils are encouraged to walk or cycle to school where it is safe and appropriate to do so.

For children travelling on local authority-provided transport, we encourage them to social distance and to open windows where possible. We also ask all secondary school pupils to wear a face covering.

This does not apply to those who are exempt from wearing a face covering on public transport.

Domestic abuse

We know that this is a difficult and worrying time for everyone, but particularly so for adults and children living with domestic abuse. We have included the following contact details and resources that anyone experiencing domestic abuse can use:

If you or someone else is in immediate danger, please call 999 and ask for the Police.

Beware of scams

  • Learn about the latest Coronavirus scams and how to keep yourself and your community safe

Consumer concerns

  • If during the latest lockdown you see a business operating that you believe should be closed, please report this to Peterborough City Council’s dedicated Covid-19 business advice team so that they can advise the business as necessary. Please ensure you provide the name and address of the business, the day and time you saw it open, and what you saw eg ‘open’ sign on the door, people inside the premises etc. You will get an automated acknowledgement for the information you have provided.

Mobile and broadband connectivity

  • Phone networks and internet services are vital for keeping everyone connected, especially people who are self-isolating or need support. Our Connecting Cambridgeshire team has put together a "Quick Guide to Mobile Network Offers during Covid-19", which can be found on the Connecting Cambridgeshire website.
  • You can also visit the Connecting Cambridgeshire Getting Superfast webpage to check if you can get superfast broadband. Follow the steps to upgrade or find out about the options available if you can't get superfast broadband yet.

Help your community

Keep caring

Keep caring for one another as Coronavirus has not gone away.

  • Caring is keeping your distance - inside or outside
  • Caring is being responsible - staying isolated if you think you have got symptoms, or been close to someone who has
  • Caring is covering your face - even with no symptoms you might still spread the virus
  • Caring is washing your hands - regularly, when you enter or leave a new place
  • Caring is staying and buying local - to support local businesses and jobs
  • Caring is being considerate - rubbish destroys our countryside, and puts those who clear it up at risk

Further guidance for residents

Universal Credit

People claiming Universal Credit do not need to go to Jobcentre Plus if they are advised to self-isolate. Jobcentre Plus staff are ready to support you if you are required to stay at home. Don’t delay making a benefit claim, even if you think you may be affected by coronavirus. Visit the Government's Understanding Univeral Credit website.

Managing your money

If you are need help with managing your money, or want to know what your rights are, then the following websites have useful advice:


Find your nearest foodbank on the Trussell Trust website.

Guidance for people who live on Traveller sites, live on the roadside in vehicles or live on canal boats who have symptoms of coronavirus is available on the Friends, Families and Travellers website.

Health information for migrant workers has been provided on the GOV.UK website.

Find health information and advice about COVID-19 on the NHS website.

Doctors of the World, in partnership with the Red Cross, Migrant Help and Clear Voice, have provided COVID-19 advice in over 20 languages, including Portuguese, Polish and Urdu.

The advice documents can be found in our Google Drive library.

Coronavirus (COVID-19) privacy notice

In these difficult times, we are working very closely with our partners with central government, health and care providers, voluntary sectors as well as the volunteers who are helping to deliver the really vital care and support to our local communities. This means that we will need to receive and share personal information about our residents. Our Coronavirus (COVID-19 privacy notice provides information about what kind of personal information that may be, what we may do with it and who may have access to it.