Coronavirus (COVID-19) Information for residents

Government advice

Coronavirus restrictions remain in place across the country

  • Only socialise indoors with people you live with or who are in your support bubble
  • Up to 6 people or 2 households can meet outside
  • Work from home if you can and only travel when necessary
  • If you have symptoms get a test and stay at home

Further advice and guidance on Coronavirus (COVID-19) and what you need to do is available on the GOV.UK website.

Guidance for people who are extremely vulnerable (shielded) and their family, friends and carers is available in other languages on the GOV.UK website.

Roadmap out of lockdown

A 4-step plan to ease lockdown in England has been announced.

Read about the changes happening from 29 March.

Health advice

Visiting people in care homes

New care home visiting guidance

New government guidance been issued to support changes to visiting in care homes. There are two types of visitor:

The Single Named Visitor

The government is asking all care homes to allow every resident to name one person who can come for a regular indoor visit. As far as possible this should remain the same person. The named visitor will need to follow some important steps to reduce the risk of infection to the person they are visiting and to others in the home.

The Essential Care Giver visitor

Some residents may have a care or support need that cannot easily be provided by care home staff, or not without causing distress. This might be help with washing and dressing where the resident becomes distressed unless it is done by a family member or friend. Another example could be where the resident is refusing to eat unless they do so with a family member or friend present. These visitors will be able to visit more often in order to provide this essential care. They will have the same testing and PPE arrangements as care home staff.

Find out more here.

NHS COVID-19 contact tracing app

Information about the contract tracing app and how to download it is available on the NHS website.

Coronavirus (COVID-19) positive cases in your area

You can check the number of coronavirus (COVID-19) positive cases in your postcode area by following this link and entering your postcode. This information is updated regularly by Public Health England.

Additional coronavirus (COVID-19) data, including information relating to testing, healthcare and deaths is available on the GOV.UK website.

Council services

Carer support


Information for families

School closures

School and social care transport

Please visit the website for the latest guidance.

For journeys under 3 miles (secondary-aged children) or 2 miles (primary-aged children) parents and pupils are encouraged to walk or cycle to school where it is safe and appropriate to do so.

For children travelling on local authority-provided transport, we encourage them to social distance and to open windows where possible. We also ask all secondary school pupils to wear a face covering.

This does not apply to those who are exempt from wearing a face covering on public transport.

Domestic abuse

We know that this is a difficult and worrying time for everyone, but particularly so for adults and children living with domestic abuse. We have included the following contact details and resources that anyone experiencing domestic abuse can use:

If you or someone else is in immediate danger, please call 999 and ask for the Police.

Beware of scams

  • Learn about the latest Coronavirus scams and how to keep yourself and your community safe

Consumer concerns

  • If during the latest lockdown you see a business operating that you believe should be closed, please report this to Peterborough City Council’s dedicated Covid-19 business advice team so that they can advise the business as necessary. Please ensure you provide the name and address of the business, the day and time you saw it open, and what you saw eg ‘open’ sign on the door, people inside the premises etc. You will get an automated acknowledgement for the information you have provided.

Mobile and broadband connectivity

  • Phone networks and internet services are vital for keeping everyone connected, especially people who are self-isolating or need support. Our Connecting Cambridgeshire team has put together a "Quick Guide to Mobile Network Offers during Covid-19", which can be found on the Connecting Cambridgeshire website.
  • You can also visit the Connecting Cambridgeshire Getting Superfast webpage to check if you can get superfast broadband. Follow the steps to upgrade or find out about the options available if you can't get superfast broadband yet.

Help your community

Keep caring

Keep caring for one another as Coronavirus has not gone away.

  • Caring is keeping your distance - inside or outside
  • Caring is being responsible - staying isolated if you think you have got symptoms, or been close to someone who has
  • Caring is covering your face - even with no symptoms you might still spread the virus
  • Caring is washing your hands - regularly, when you enter or leave a new place
  • Caring is staying and buying local - to support local businesses and jobs
  • Caring is being considerate - rubbish destroys our countryside, and puts those who clear it up at risk

Coronavirus (COVID-19) privacy notice

In these difficult times, we are working very closely with our partners with central government, health and care providers, voluntary sectors as well as the volunteers who are helping to deliver the really vital care and support to our local communities. This means that we will need to receive and share personal information about our residents. Our Coronavirus (COVID-19 privacy notice provides information about what kind of personal information that may be, what we may do with it and who may have access to it.