Coronavirus (COVID-19) - Community support

COVID-19 Coordination Hub - Bank Holiday weekend availability

The COVID-19 Coordination Hub will be open every day except Sunday over the Bank Holiday weekend as follows:

  • Friday - 8am to 6pm
  • Saturday - 9am to 1pm
  • Sunday - closed
  • Monday - 8am to 6pm

To help manage demand, staff will be taking emergency calls only on 0345 045 5219. Non-urgent contact can be made using the forms below.


The coronavirus (COVID-19) outbreak is impacting on everyone’s lives and Peterborough City Council is working with our partner councils and other partner organisations to ensure that the most vulnerable in our region are well cared for.

We are deploying council staff and recruiting volunteers who can help others.  We are receiving a very high volume of requests and we are working on these as fast as we can.

I need help (COVID-19)

If you or a member of your family has a medical condition which makes you extremely vulnerable to coronavirus (COVID-19), please click ont he button below and complete the form to register with the government.

If you are an individual or you know an individual who is in need of help, there are lots of organisations, charities and community groups reaching out to help people.  Please click on  the button below to search our directory and find an organisation near you who may be able to offer support.

If you are someone who can’t find the help you need, or you know of someone who is in need of help please click on the button below and complete the form.

Please note: this form is for both Peterborough and Cambridgeshire residents. 

If you need to talk to someone in another language, please call 01733 747474.

I want to help (COVID-19)

People from Peterborough have been kindly volunteering to help us help the most vulnerable people in our county, which is simply amazing.  These people are getting involved in helping people with their shopping, collecting prescriptions and cleaning and maintaining homes. 

If you would like to offer some of your time to help people in Peterborough, then please click on the link below and complete our volunteer form to let us know where you are and what you could help with.

In the meantime, please have look at these videos and resources produced by Support Cambridgeshire which will help get you ready and confident to volunteer with us.

My organisation needs help (COVID-19)

If you work for an organisation or charity and you need help to continue doing the great work that you are doing, we will do everything we can to assist you.

Please click on the link below and complete the form to tell us what you need help with.

My organisation or business wants to help (COVID-19)

So many kind organisations and businesses have been coming forwards with offers of help in Peterborough. It’s been staggering and we are so very grateful.

When people are coming to us for help, we are pointing them to the Peterborough Information Network directory in the first instance, so if you are an organisation or charity who is operating in Peterborough and is able to help others, the best thing to do would be to register on the Peterborough Information Network so that people looking for help will be able to find you.

Please ensure you select one or more of the sub categories of  'Coronavirus/Covid-19’ and also include the words 'Coronavirus' and 'COVID-19' in the keywords.  It will also help if you include these words in your service title.  This will help people to easily find the information they need.

If you are a business and would like to help in the effort to help people in Peterborough, please complete this form or email us on with details about how you can help.