Household Support Fund

This page provides information about the Peterborough Household Support Fund, funded by the Department for Work and Pensions.

The Fund has been created to help people experiencing immediate financial hardship to pay for food, household energy or other essential items. The scheme will run until 31 March 2022.

Support is offered in two ways:

  • Support with food, household energy and other essentials for individuals and families
  • Direct food voucher scheme

Support with food, household energy and other essentials for individuals and families

You are eligible to access this support through the Household Support Fund if you earn less than £17,940 per year or are in receipt of one of the following:

  • Income Support
  • Income-based Job Seekers Allowance
  • Income-related Employment and Support Allowance
  • Pension Credit
  • Universal Credit
  • Working Tax Credit

You may be able to access practical support with:

  • Food and essential supplies
  • Paying for gas, electricity, oil or water in your home
  • Other essential supplies, such as repairs to your boiler to help keep you and your family warm

How to get help from the Fund?

You can apply via a number of local community groups signed up to the fund or apply directly by completing the online application form

If you’re not eligible for help from the Fund, or if you want to seek extra help, you can also access support via the organisations below, regardless of whether or not you are eligible for the Household Support Fund:

Making Money Count website - offering everyday help with money, being online, finding work and renting
Citizens Advice website - online free advice to help you find a way forward, whatever the problem

Further information and support can be accessed by visiting our Coronavirus (COVID-19) Community Support page

Direct food voucher scheme

Who is eligible?

In line with previous rounds of grant funding, we will issue all eligible families with a food voucher for the Christmas holidays and February half term. A Supermarket voucher of £30 per child for the Christmas holidays and £15 per child for February half term will be issued to those families meeting the low income criteria for the following support:

  • Free school meals
  • Funded childcare for 2 year olds
  • Early years pupil premium
  • Students in Sixth Form eligible for Free School Meals (young people aged 16-19)

If your child receives Universal Infant Free School Meals (in Reception, Year 1 and Year 2) but you do not meet the low income criteria for free school meals, you will not be eligible for a supermarket voucher for the school holidays.

Check with your school/ early years setting to see if your child is already eligible for free school meals. Apply by completing the online application form.

How the vouchers work

Prior to the school holidays, eligible parents/carers will receive a text or email inviting them to choose a supermarket for the voucher.

The text message will come from ‘SchoolMeals’.

The email will come from ‘vouchers@wonde.com’ (please check your junk folder).

Detail of the supporting supermarkets and how e-voucher work is summarised in the document below.

Details of supporting supermarkets and how e-vouchers work225KBpdf
Size: 225KBFile format: pdf

Frequently asked questions for parents and carers

If you do not want/need your voucher, please do not activate it. Either delete or ignore the email/text you receive, or do not open the link and download the voucher.

This way, we can reallocate your voucher to another family in need. Alternatively please email winter.support@cambridgeshire.gov.uk and the voucher will be removed.

You will receive a text or email to choose your supermarket choice for the voucher

  • Text message from 'SchoolMeals'
  • Email from 'vouchers@wonde.com'

Once you have chosen your supermarket, you will receive your voucher by text or email.

You can then click the link in the text or email and download your voucher code.

You can then use this voucher in your chosen supermarket.

You must choose your supermarket before you can receive your voucher.

You can also access your voucher via the new EVouchers app.

If you’ve been sent an Evoucher by text message or email, this app will enable you to easily access your existing and new vouchers through your registered account.

If you’re new to Evouchers.com, you’re also able to register for an account through the app.

Any vouchers previously assigned to your email address or mobile number will appear inyour account.

There may be a number of reasons for this such as:

  • If you selected your supermarket choice after 12pm that day, your voucher will arrive the following day.
  • You made your supermarket choice after 12pm on a Friday. You'll receive your voucher on Monday.

Please check your junk / spam inbox as the email may end up there.

Most vouchers are received within 30 minutes after the retailer is selected. If the parent selects Morrisons or Asda then the following timings apply:

  • If selected before 1pm, the voucher will be received that evening.
  • If selected after 1pm, the voucher will be received the following working day.

Yes, you can. If your shopping comes to more than the voucher total, you will need to pay the remaining balance using another method (i.e. debit card).

The vouchers will be sent on 17 December but may take a short time to arrive. If you have not received your voucher by 20 December, please contact winter.support@cambridgeshire.gov.uk.

Please include in any correspondence the name of your child, their date of birth and the name of the school or early years setting they attend.

You have until midday on the 28th January 2022 to select the supermarket and claim the voucher.

If you don’t claim by this point the voucher will be removed and re-allocated. Once claimed, each supermarket has different expiry dates but all last over a year.

If you haven’t received contact by 20 December but feel you should have received a voucher, please contact winter.support@cambridgeshire.gov.uk.

Please include the name of your child / children and the name of the school or early years setting that attend. We will confirm whether you have received a voucher and how to access it. It may take up to 3 days to get a reply.

Retailer Can the voucher be used online? When does it expire?
Asda Yes 2 years
Morrisons No 1 year
Tesco No 5 years
Aldi No 5 years
Sainsbury's Yes 2 years
Iceland No 1 year
McColl's No 31 December 2021
Farmfoods No 2 years

Yes, you can.

The restrictions for each supermarket are listed below:

  • Asda: Cannot be used in Petrol stations or to purchase tobacco products, stamps, lottery or phone top-ups.
  • Morrisons: Cannot be used for gift-card or lottery purchases.
  • Aldi: Cannot be used for the purchasing of gift cards, lottery tickets, scratchcards (or related material), alcoholor anything through ALDI’s website.
  • Tesco: Cannot be used in petrol stations.
  • Sainsbury’s: Cannot be used in petrol stations, pharmacies, branded gift cards, scratch cards, LPG autogas, infant formula, tobacco and related products, BT phone cards, E top-up, savings stamps, postage stamps, National lottery products, online delivery charges, concession coffee shops and restaurants
  • Iceland: Cannot be used for alcohol.
  • Farmfoods: Cannot be used online.
  • McColl’s: Cannot be used to purchase branded gift-cards, Pay Point products and services, E top-up, postage stamps and National lottery products (including scratch cards).

You will receive a voucher for each child separately.

You will receive £30 for the Christmas Holiday – this will come as one £30 voucher which will be sent on 17 December.

£0 Balance queries

If the voucher is showing as a £0 balance, please contact the supermarket using the details below.

Gift-card not working

Check the gift-card has a balance. Often gift-cards do not work because the balance has already been spent. Please ensure the 'Gift-Card' option is selected at a self-checkout. You may also need to remind staff that they are gift-cards and not vouchers.

If you have issues with any of the vouchers please contact the supermarket as they will be able to resolve the issue.

TESCO

How to check the balance of a voucher

Balances can be checked by calling 03450 757 757

Other queries

For all other enquiries please call 0800 505555

MORRISONS

How to check the balance of a voucher

When first accessing the voucher it shows the opening balance, you then need to press ‘check balance’ which show an updated balance.

Other queries

If you have any queries about the voucher card please call 0344 3815042 or email morrisonsgiftcardservice@bhnetwork.com

SAINSBURYS

How to check the balance of a voucher

Balances can be checked by calling 0800 636262

Other queries

Contact Sainsbury’s on 0800 636262

ASDA

How to check the balance of a voucher

Please use the online balance checker; https://cards.asda.com/

Other queries

https://cards.asda.com/contactus or Phone: 0800 952 0101

Disputing a spent voucher

School/parent will need to contact Asda directly on; 0800 952 0101 and select option 2. Please note: Asda will only respond to Wonde regarding any gift-card queries.

If you require more information about an Asda voucher, please email the gift-card number to support@wonde.com and we will forward this to Asda.

ALDI

How to check the balance of a voucher

You can check the balance of ALDI Digital Gift Card at the checkout in-store.

Other queries

If you have any queries about the voucher please contact: vouchers@aldi.co.uk Please note that you will need to provide the full voucher code and inform them that the gift-card was purchased by Wonde.

ICELAND

How to check the balance of a voucher

Please follow the instructions on the link below;

https://www.love2shop.co.uk/balance

Other Queries

https://www.love2shop.co.uk/customer-support

McCOLL’S

How to check the balance of a voucher

The balance can be checked in-store at the till.

Other Queries

https://www.mccolls.co.uk/contact-us

FARMFOODS

How to check the balance of a voucher

You can check the balance of your voucher by going to any Farmfoods checkout. Alternatively, a voucher statement is printed at the bottom of your receipt after each transaction

Other Queries

Please contact them directly using their online contact form

We recommend you first contact your school or setting if you can’t get your voucher. Alternatively, you can email winter.support@cambridgeshire.gov.uk or you can call 0345 045 5219 Monday to Friday 9am to 5pm.