Coronavirus (COVID-19) NHS Test and Trace and Outbreak Management

The NHS Test and Trace programme has been launched by the Government to track every single case of coronavirus in our communities to reduce the rate of infection and save lives. 

The more people that use Test and Trace correctly, the more effective it will be at stopping the spread of the virus, the safer it will be for you and your loves ones and the quicker the lockdown measures can be lifted.

From now on, you are being asked to follow this three-step plan:

Step 1 - If you have one or more of the symptoms of coronavirus - a fever, a new continuous cough or a loss of taste or smell – you and the people you live with must immediately self-isolate. You must isolate for 10 days and members of your household for 14 days.

Step 2 - You then must book a test on the NHS website and if you don’t have internet access dial 119. Do not leave home for any other reason. If you test positive, you will then be contacted by the NHS Test and Trace service within 24 hours. If you test negative, you and members of your household no longer need to isolate as long as:

If you have diarrhoea or you’re being sick, stay at home until 48 hours after they've stopped.

Step 3 - If you do test positive, NHS Test and Trace will help you establish who you have been in contact with and might have infected. This could be members of your own household already isolating or someone you have had close contact, e.g. have been within two metres of for longer than 15 minutes.

You will also be given clinical advice and support for dealing with the virus. NHS Test and Trace will then contact those contacts anonymously. If you are one of those contacts, you will be advised to isolate for 14 days, even if you don’t have symptoms or feel perfectly well. If you develop symptoms, you will be required to get a test. Even if negative you will still have to self-isolate for 14 days. Your household doesn’t need to self-isolate with you, if you do not have symptoms, but they must take extra care to follow the guidance on social distancing and handwashing both inside and outside the home.

If you need to self-isolate and have no support from friends, family or neighbours, there is a network of services provided through local hubs that support and help those, if required, who are self-isolating. People who need help whilst isolating can get help online by calling 0345 045 5219.

We also need you to continue to follow the clear public health advice to reduce the spread of the virus.

Keep 2 metres apart from anyone not in your household

Local contact tracing scheme

Peterborough City Council in partnership with councils across Cambridgeshire is running a countywide contact tracing service, working closely with NHS Test and Trace to contact people who have tested positive for Covid-19, giving them help, advice and support to self-isolate.

The countywide scheme launched on 19 November and is an expansion of the Peterborough contact tracing service which was set-up in August and proved valuable in keeping rates of the virus reduced.

Officers from each of the councils who have undergone special training in contact tracing, will be following up on people who have tested positive for Covid-19 but have not responded to a call or email from the national service, and will ask them for details of their close contacts.

The quicker we can reach people who’ve tested positive and get them to isolate - and get them to share details of who they’ve been in contact with - the quicker we can break the chain of infection.

A step-by-step guide to how the system works:

  • If the national NHS Test and Trace service is unable to make contact with anyone who tests positive with a Cambridgeshire or Peterborough postcode after 24 hrs, they will refer the details into our new, local Cambridgeshire and Peterborough contact tracing team.
  • The local team will receive this information daily, seven days a week.
  • The Cambridgeshire and Peterborough team will contact people, initially by phone or text or email, and this will show up as a local number or come from an official council email address. The person will be asked to contact a local number.
  • If we can’t contact the person through phone/SMS/email after another 24 hours we will send a council officer to their address to speak to them personally.
  • We will provide advice, get details of their ‘contacts’ and then update the national system with this information.
  • The national process and service will then take over and contact the close contacts of the people we’ve been in contact with. The loop currently ends there for us in Cambridgeshire and Peterborough.
  • When we make contact we will also see if people need any support or help through the Peterborough Hub – this could be financial support if people are unable to work, support to shop for food, get medication or undertake essential household chores etc.

Anyone who is concerned about being contacted can call the council or local community hub to check the identity of the tracer on 0345 045 5219.

Support is available for people who need to isolate who don’t have friends or family who can help them.

Please contact the Peterborough Hub on 01733 747474 or visit our website.

Self isolation payment

People who meet certain criteria may also be eligible for a one-off payment from the Test and Trace Support Payment Scheme.

Find out more on the Self isolation payment page.

Local Outbreak Control Plan

This document describes the Outbreak Control Plan Cambridgeshire and Peterborough are adopting to help control and contain Coronavirus.

Updated: 6 November 2020