Care home rated as outstanding

Business / 03 Jul 2018

A Peterborough care home has been rated as outstanding by inspectors, making it one of very few in the region with such a prestigious grading.

The Care Quality Commission (CQC) has found the quality of care provided by The Tudors Care Home in Stanground, Peterborough, to be Outstanding following an inspection in April.

The venue is run by Gold Care Homes and provides care for up to 44 patients including people living with dementia. Peterborough City Council commissions beds to the care home which is based in North Street, Stanground.

When inspectors visited they found staff were caring and compassionate and patients were being provided with safe, responsive, caring, effective and well-led care. A full inspection report has been published on CQC’s website:

Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. The Tudors Care Home is rated Outstanding in this area and Good for being safe and effective.

Oliver Hayward, assistant director at Peterborough City Council, said: “This rating means the care home is in the top one percent of care organisations in the region, so this is a fantastic achievement.

“The way the home has been refurbished is impressive. It includes a cinema, equipped with tickets and a popcorn machine, an indoor garden, a library which holds a regular book club and many more unique features.”

Jemima Burnage, CQC’s head of inspection for Adult Social Care in the central region said: “Our inspection team was really impressed by the level of care and support offered to people at The Tudors Care Home.

“Staff were highly motivated to treat the people they assisted with kindness and respect. People were supported to be involved in making decisions about their care and support needs.

“Varied activities were in place for people to take part in. People were encouraged to maintain their interests and hobbies whilst at the service to promote their well-being. To promote social inclusion, people were supported to maintain links with the local community.

“Each care staff member was a designated key worker for a person living at the service. Their role as a 'key worker' was to help keep the person informed of any appointments they may have and to keep people's care records up-to-date. We saw that staff knew and respected the people they were caring for very well.

“Both care home users and their relatives consistently had very positive opinions about the care and support provided by the staff.

“One relative said, "If this service had star ratings like a hotel it would be five stars, it is much better than we ever could have expected."

“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”

Andrea Sutcliffe, chief inspector of Adult Social Care at CQC, said: “The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.

“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”