Council ranked highly in highways survey again

Peterborough City Council has been ranked as the joint top highway and transport authority in the eastern region. 

The authority once again scored highly in this year's National Highways and Transport (NHT) survey, which asked residents across the country for their views on highway and transport services.

The NHT conducts the survey each year to determine public satisfaction on service delivered by local authorities.

Peterborough was ranked as the joint best highways authority in the east - the third year in a row that the council has been top in this category.

Nationally, the council was ranked as the 21st best highway authority - improving its ranking by six places and scoring an above average satisfaction rating.

The following results were received for the Peterborough area:

  • In total there were 924 responses from 4,300 surveys sent to residents, which is 21.5 per cent response rate.

  • At national level, Peterborough City Council was given a 56 per cent satisfaction score, the average is 53 per cent.

  • Overall Peterborough City Council ranked 21 out of 111 highway authorities. This is an even further improvement on last year, when it was ranked at 27 out of 113 highway authorities.

  • In the Eastern region, Peterborough City Council was jointly ranked number one out of 11 highway authorities with Norfolk County Council. Last year it also won the top spot.

  • Nineteen out of 26 of the Key Benchmark Indicators (KBIs) were either the same or above last year’s percentage of satisfaction results.

  • Peterborough City Council’s top indicators above the national average were: Condition of Highways and Cycle Routes and Facilities.

Councillor Peter Hiller, cabinet member for strategic planning and commercial strategy and investments, said: “It is very reassuring that we have been rated one of the top highway and transport authorities in the eastern region for the third year in a row. That is testament to the hard work and dedication of our highways team who help ensure that residents, commuters, visitors and businesses can travel swiftly and safely across our great city.

"The NHT survey helps us understand the views of residents and work together to deliver efficient services. 
We are always keen to hear residents views and that’s why this survey is vitally important, so I would also like to thank everyone who took part.”

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