New Customer Services to open later this month

Residents who need to meet with council staff face to face will be able to drop into the new Customer Services later this month.

The new centre will open on Monday 18 March and will be located in Bridge Street in the unit next door to the Lightbox cafe. It will replace Bayard Place, which closes on Friday, 15 March.


WhenL Monday, 18 March at 8.45am

WhereL Bridge Street (next to Lightbox cafe)

What: Opening of new Peterborough City Council Customer Services

It will be a hub for members of the public looking for drop-in customer services including housing advice, customer services, the police and free self-serve computer access.

Councillor David Seaton, cabinet member for resources, said: “The new Customer Services  will be conveniently located on Bridge Street, just footsteps away from the Town Hall, JobCentre Plus and the Cross Keys Homes Customer Central building. It will mean that all drop-in services for members of the public are in one place.

“As well as face to face conversations with council staff, residents will also be able to use new self-service portals to access services online.”

The Peterborough City Council website can now be used to do the following:

  • Report issues, such as missed bin collections, pot holes or noise complaints

  • Apply for school admissions, housing and council tax support

  • Pay for services, like council tax, business rates and parking tickets

  • Book meetings

  • Ask the council a question

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