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Safeguarding Adults interim guidance and process

The attached guidance is on the interim process and procedure for raising safeguarding concerns and undertaking safeguarding enquiries from 1 April 2015, including the referral form and consent form.

Peterborough Online Care Directory

If you are a local provider and would like to register on our online care directory, you can access it by going to and selecting 'Become a Supplier'.  Guidance notes on using the care directory can be found to the right of this text.

Care Directory Guidance and Terms and Conditions

Size: 335.55 KB File format: pdf

Care Act updates

Since the Care Act was introduced in April 2015, we have been publishing a regular newsletter that covers local and regional updates regarding the Care Act. All editions are publicly available below;

Care Act Newsletter February 2016

Size: 396.68 KB File format: pdf

Care Act Newsletter December 2015

Size: 444.05 KB File format: pdf

Care Act Newsletter July 2015

Size: 367.14 KB File format: pdf

Care Act Newsletter September 2015

Size: 540.30 KB File format: pdf

Care Act Newsletter June 2015

Size: 650.63 KB File format: pdf

Care Quality Commission

The Care Quality Commission (CQC) are a regulatory service to ensure health and social care services provide safe, high-quality care. They monitor and inspect health and social care services to make sure they meet standards of quality and safety, resulting in published performance ratings to enable service users to choose care.

All health and social care providers that are regulated by the CQC are required to display their most recent CQC rating. You can find Peterborough City Council's rating displayed on the getting support webpage.

Personal care and support procurement

Care at Home Tender Provider briefing January 2017

Following extensive engagement exercises over recent months, the approach for the retendering of generic homecare is now being finalised.

Areas within the boundaries of Peterborough City Council will be split into an urban and rural zone. The city area will be managed by between 6-8 partner providers and will cover the generic Care at Home needs of all eligible council funded service users including Children, and potentially the Peterborough and Cambridgeshire CCG within the city area. Specialist homecare provision (Mental Health and Learning Disability) will remain under the current framework arrangements.

The tender will be for Generic Care at Home – Personal care service for all eligible service users, accessed through their front door.

The council has entered into a reciprocal agreement with Cambridgeshire County Council to share provider information, this will facilitate the County Council being able to broker packages on the border areas. Electronic Call monitoring will remain as a requirement in the new contract.

As we have discussed over the last few months there will be set prices for rural and urban packages. The price for each has been calculated referencing the UKHCA  report - Home Care Deficit 2015. In order to distinguish between rural and urban the following has been agreed:

  • Urban areas are bounded by postcodes PE1 to PE4
  • Rural areas are all other postcodes in the Peterborough area PE5 - onwards.

The tender will result in between 6-8 providers being selected based on the following criteria:

  • Quality
  • Pricing assumptions
  • Partnership working
  • Capacity building
  • recruitment and retention.

The introduction of the new lead providers will be phased, starting with new packages of care, allowing continuity of care for existing service users. Commissioners, operational and performance staff will work together over this time to ensure the transition is as smooth as possible.

The key intended timelines are currently planned as follows:

  •         Invitation to Tender :  March/April 2017
  •         Invitation Tender close : April/May 2017
  •         Contracts to be awarded : End of July 2017
  •         Implementation: August  2017 onwards

It is proposed that the contract will be let as a five year term with two options to extend for a period of one year to facilitate market development and sustainability. An active contract management and quality improvement programme will be developed with providers, which will support the journey from a time and task service to a personalised outcomes focused service offer.

Key lead for this procurement:

Richard McCarthy - Procurement Manager.



NHS newsletters for care homes

Suggestion inbox

As a provider in Peterborough, we welcome your feedback and suggestions on the type of information you would like to see included here.  Please email

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