Anti-social behaviour

We recognise that anti-social behaviour is a serious problem affecting the quality of life of individuals, families and communities.

There is not a universally accepted definition of anti-social behaviour so the SaferPeterborough partnership adopts that set out in the Crime and Disorder Act 1998, which states:

‘A manner that caused or was likely to cause harassment, alarm or distress to one or more persons not of the same household.’

Anti-social represents an accumulation of crimes or incidents, which may not be deemed serious, but together have a devastating effect upon individuals and communities.

Report anti-social behaviour

There are a number of officers within the SaferPeterborough partnership team dedicated to tackling anti social behaviour.  If you would like to report anti social behaviour you can do this online using the My Peterborough online reporting system, or you can call 01733 747474.

Please note: we do not provide a 24-hour emergency service. If you need emergency help you should call the police on 999 or for non-emergencies call them on 101.

15 reasons why you can be confident in reporting to us

We will:

  •     Listen to what you tell us
  •     Take your complaint seriously and investigate it
  •     Treat you fairly and with dignity
  •     Contact you within 48 hours of receiving your complaint
  •     Encourage self-resolution wherever possible
  •     Make available detailed guidance about how we tackle anti-social behaviour
  •     Ensure you have a single point of contact
  •     Ensure we meet your needs – this means we might need to ask you some sensitive questions to enable us to help
  •     Keep you informed about your case and provide you with updates (by your preferred method and within timescales promised)
  •     Treat information received and exchanged in confidence – this means unless you give us permission to do so we will not tell the alleged perpetrator who has reported the problem to us
  •     Ensure when we need to share relevant information with partners this is done legally
  •     Consider a range of measures to best resolve your complaint
  •     Monitor your satisfaction with the way in which we have dealt with your complaint
  •     Ensure you know how to complain if you are not happy with the service you receive
  •     Use publicity to ensure the wider community knows what action is being taken to tackle anti-social behaviour and why

If you are unsatisfied with how agencies such as the Police, Council or a Registered Social Landlord has dealt with your complaints of anti-social behaviour, your may be eligible to request a review of your case under the Community Trigger.

What is the Community Trigger?

The Anti-social Behaviour, Crime and Policing Act 2014 brought in a new, additional measure for people who have been the victims of repeated anti-social behaviour (ASB). The Community Trigger makes it easier for a victim or someone acting on their behalf to ask the agencies involved in their case to review what action they took, or could have taken, if they are not satisfied with the original outcome. For the purpose of the Community Trigger, these agencies are defined in legislation as being the Police, Local Authority, Clinical Commissioning Group and local providers of social housing.

The Community Trigger is not a platform for making complaints about specific individuals who may have had an input on a case. Complaints of this nature should be made through the relevant agency’s formal complaints procedure.

When can I apply?

There is a threshold which will have to be met before carrying out a full case review. A case review application should meet the following criteria:

  •     The investigation into the ASB case has been completed
  •     The anti-social behaviour was reported within one month of the alleged behaviour taking place
  •     There have been three reports of ASB in the last 6 months
  •     Applications can also be made by a business or by a third party* on behalf of a victim
  •     If it has been an ASB problem affecting a number of people in a community, a minimum of five incidents in the last 6 months and the applicant has the name and addresses of those five victims
  •     The ASB incidents have all been reported to an agency

*Third party reporting – the applicant must have sufficient detail of the investigation to meet the criteria and provide these details in the application. The third party should also have consent from the victim(s) to apply for a review and pass on their personal details

What happens?

On receipt of the completed application form, we will review the application to see if it meets the criteria. At this stage you may be contacted to provide additional details. You will then receive a letter telling you either:

a)     It does meet the threshold

The details of your application will then be sent to all relevant agencies that were involved in your case and each asked to provide information on their investigations what action they took.  The group will then look at the outcomes and if there are actions that could still reasonably be taken, then you will be informed and kept up to date with progress.

b)     It doesn’t meet the threshold

If your application does not meet the threshold, we will advise you of the reasons. Please note you will still be provided with advice based on your circumstances.

Who is involved?

The Safer Peterborough Partnership consists of Peterborough City Council, Police, Health, some Registered Social Landlords and other agencies. We work together to tackle anti-social behaviour and crime and we will share information.  If we conduct a case review, any agencies involved in that investigation will be asked to account for their actions.

The Police & Crime Commissioner also has an independent role in the legislation to oversee and report on how many applications and cases are carried out.

What can I do if I don’t accept the outcome?

At the conclusion of the Community Trigger process you will be sent a letter outlining the decision. If you don’t accept the outcome you will be given details of how you can appeal. The appeal will be carried out by senior representatives in the Safer Peterborough Partnership.

Contact details

The single point of contact for all Community Trigger applications for Peterborough is the Anti-social Behaviour Co-ordinator. Telephone number: 01733 747474 or email antisocialbehaviour@peterborough.gov.uk.