Contact us

Our customer services are open from 8am to 6pm Monday to Friday

You can contact us in the following ways:

Contact us on Social Media

Contact customer services using Facebook or Twitter by visiting:

The council also manages a variety of other social media accounts publicising information for Peterborough residents.

Email us

Report it online 

You can report a number of different issues online using the My Peterborough reporting form.

My Peterborough is also available as an app for your smart phone. The app is available on both Android and Apple.


Make a complaint

Face-to-face customer services

Bayard Place
Opening times
Monday, Tuesday, Thursday, Friday - 9am to 5pm
Wednesday - 11am to 5pm
Cash Office
Monday to Friday - 9am to 2pm


  • Customer services: 01733 747474

Alternatively, you can call the following departments directly:

  • Benefits enquiries - 01733 452241 (8.30am to 5.30pm)
  • Children's Services referral and assessment - 01733 864170 or 864180
  • Council tax enquiries - 01733 452258
  • Electoral services - 01733 452249
  • Families information services - 01733 864446 (9am to 5pm)
  • Housing needs - 01733 864064
  • Licensing - 01733 453491
  • Register Office - 01733  864646

Out of hours 

The following out of hours contacts are for emergencies only:

  • Urgent Social Care emergencies 01733 234724
  • Highway and Street Lighting emergencies 0845 604 3127
  • If you have any other emergency out of these hours, or on a bank holiday, please call 01733 864157.

Freephone payment service

You may use our freephone number 0800 389 1977 to make any of the following payments:

  • Council tax
  • Business rates
  • Sundry Debtor invoice
  • Penalty charge notice
  • Housing benefit overpayment