Contact the council

On this page:

We're here for you - talk to us online

You can talk to us online between 9am-5pm Monday to Friday using our online chat by clicking on the button below. 


You can also contact us on Facebook or Twitter

Facebook - Ask Peterborough City Council

Twitter - Ask Peterborough City Council

Not sure? Check out our frequently asked questions

Do it online

Click one of the buttons below to help you pay, report, apply or book something online.

Online enquiry form

Complete the online enquiry form* below if your query relates to a personal account, housing, benefits, council tax, landlords, planning application or business rates.

*Please note - expected response time of 10 working days.

Call us

  • Customer services: 01733 747474 (8am to 6pm)

Alternatively, you can call the following departments directly:

  • Benefit enquiries - 01733 452241 (8.30am to 5.30pm)
  • Council Tax enquiries - 01733 452258
  • Children's Services referral and assessment - 01733 864170 or 864180
  • Electoral services - 01733 452249
  • Family information services - 01733 864446 (9am to 5pm)
  • Housing needs - 01733 864064
  • Licensing - 01733 453491 or email
  • Register Office - 01733  864646

Out of hours / emergencies

The following contacts are for emergencies outside of our normal business hours only:

  • Social Care emergencies 01733 234724
  • Highway and Street Lighting emergencies 0845 604 3127
  • If you have any other emergency out of normal business hours, please call 01733 864157.

Freephone payment service

Use our freephone number 0800 389 1977 to make payments to: Council Tax, Business Rates, Parking Fines (PCN), Invoices or Housing Benefit overpayments.

Visit the Customer Services Centre

Visit us

Bayard Place
Opening times
Monday to Friday - 9am to 5pm
Cash Office
Monday to Friday - 9am to 2pm