Contact us

Online reporting

You can report a number of different issues using the My Peterborough app

Email

Telephone

  • Customer services: 01733 747474

Our customer services are open from 8am to 6pm Monday to Friday.
Alternatively, you may call the following departments directly:

  • Benefits enquiries - 01733 452241 (8.30am to 5.30pm)
  • Children's Services referral and assessment - 01733 864170 or 864180
  • Council tax enquiries - 01733 452258
  • Electoral services - 01733 452249
  • Families information services - 01733 864446 (9am to 5pm)
  • Housing needs - 01733 864064
  • Licensing - 01733 453491
  • Register Office - 01733  864646 

Face-to-face customer services

Where
Bayard Place
Broadway
Peterborough
PE1 1FZ
Opening times
Monday, Tuesday, Thursday, Friday 9am to 5pm
Wednesday 11am to 2pm
Cash Office
Monday, Tuesday, Thursday, Friday 9am to 2pm
Wednesday 11am to 2pm

Freephone payment service

You may use our freephone number 0800 389 1977 to make any of the following payments:

  • Council tax
  • Business rates
  • Sundry Debtor invoice
  • Penalty charge notice
  • Housing benefit overpayment

Out of hours 

The following out of hours contacts are for emergencies only:

  • Urgent Social Care emergencies pleasee call the Emergency Duty Team on 01733 234724
  • Highway and Street Lighting emergencies please call 0845 604 3127
  • If you have any other emergency out of these hours, or on a bank holiday, please call 01733 864157.