We will update this page with details of any disruption caused to council services by coronavirus (COVID-19).

Bins and waste

Garden waste	A temporary collection schedule has been released. Read more on the garden waste collection service page.	26/03/20
Bulky waste	Bulky waste collections will be happening as normal but we will no longer be conducting face-to-face quoted jobs or estimations. Arrange a collection.	25/03/20
Bins & waste	All recycling centres across Peterborough will be closed from Tuesday 24 March until further notice. For more information please visit the Household Recycling Centre page.	24/03/20
Garden waste	Anyone signed up to receive garden waste collections will no longer need to renew this service in April 2020. Subscriptions will automatically be extended until July 2020 free of charge and the recurring direct debits will be paused. Read more on the garden waste collection service page.	23/03/20
Bins & waste	Advice has been published regarding waste collections for residents in self-isolation or confirmed to have Coronavirus	18/03/20

Council tax

Council tax

Any residents concerned that the Coronavirus pandemic will create difficulties in paying their Council Tax can find out more about the options available.

19/03/20

Customer Services	All council buildings are closed to the public until further notice, this includes the Customer Services Centre on Bridge Street. Find out how to contact the council in other ways.	25/03/20
Complaints	Changes to the complaints process, read more on the make a complaint page.	23/03/20

Housing	All Housing Register, Choice Based Lettings and Housing Needs services have suspended to deal with emergency homeless cases only.	24/03/20
Housing advice	The Housing Needs Service will no longer be advising people to use the phones in the Customer Contact Centre or having face to face meetings. Alternative means of contact are available.	19/03/20

Parks & leisure	A list of all Peterborough City Council parks that are closed due to Government advice regarding social distancing has been published.	25/03/20
VE Day commemorations	The Cathedral service on Sunday 3 May to commemorate VE Day 75 has been cancelled. This is in line with both Government and Church of England guidelines.	24/03/20
Vivacity	All services are closed. This includes libraries and leisure centres in Peterborough, including the Key Theatre. For more details visit the Vivacity website.	23/03/20

Registration services	All ceremonies are now cancelled. A number of other changes have also been made to the registration services being offered to ensure the government advice around social distancing is being followed. Measures have been put in place for birth and death registrations. More information can be found here on Register Office page.	24/03/20
Certificates of Residency and Pension Attestations	We are temporarily be unable to issue the above services in person at the Town Hall. For assistance, please email electoralservices@peterborough.gov.uk or call 01733 207294.	23/03/20
Crematorium	Please read more regarding changes to Peterborough Crematorium.	23/03/20
Register Office	Please do not visit the Register Office unless you have an appointment. Other options to get in contact are available.	19/03/20
Registering a death	In order to limit the amount of people coming into the Register Office, if you have an appointment to register a death then only one informant should attend the registration	17/03/20
Registering a birth	In order to limit the number of people coming into the Register Office, If you have an appointment to register a birth and are a married couple then only one of the parents should attend. If you are not a married couple then both parents do still need to attend. You do not need to bring the baby to the registration.	17/03/20

Childcare	Postal applications for the Free childcare for two-year-olds scheme will not be processed at present.	25/03/20
Schools closed	All schools, early year’s settings and childcare providers are closed until further notice, apart from those supporting key workers’ children and vulnerable children. Find out more about school closures.	20/03/20
Schools (in-year applications)	Applications for parents or guardians applying for a school place for their child outside of the usual school applications times are closing for a minimum of four weeks.	20/03/20
Fostering & adoption	All fostering & adoption information sessions have been cancelled until further notice.	19/03/20
School admissions	Delays to school admission appeals this year are likely.	18/03/20

Taxis & private hire	The council has released advice for taxi drivers.	23/03/20
Buses	Bus routes have altered and in some areas, suspended. Find out more on the TravelChoice website.	23/03/20
Car parks	We've been working with our cashless parking provider PayByPhone to encourage motorists to pay for their parking using contactless payments where possible.	20/03/20