Accessibility statement for Peterborough.gov.uk
This website is run by Peterborough City Council. It is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
How accessible this website is
Parts of this website are not fully accessible. For example:
- some pages and document attachments need general improvements
- some tables need row headers
- some pages need improved colour contrast
- some heading elements are not consistent
- some images need improved alternative text
- some buttons are not correctly identified
- some error messages are not clearly associated with form controls
- some document are not fully accessible
How to request content in an accessible format
If you need information in a different format contact us and tell us:
- the web address (URL) of the content
- your name and email address
- the format you need, for example, audio CD, braille, BSL or large print, accessible PDF
Reporting accessibility problems with this website
If you find any problems that are not listed on this page or you think we’re not meeting the accessibility requirements, contact us.
If you contact us with a complaint and you’re not happy with our response contact the Equality Advisory and Support Service (EASS).
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
Technical information about this website’s accessibility
The council is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
The content that is not accessible is outlined below with details of:
- where it fails the success criteria
- planned dates for when issues will be fixed
Some tables in content do not have table row headers when needed. We plan to fix this by June 2021.
Some links and buttons do not have appropriate alt text. We plan to fix this by June 2021.
Third party systems
The council uses the systems listed below that are supplied by other organisations to provide access to services online through the council website.
- Payments portal
- Cambridgeshire Insight
- Hawkeye mapping system
- Benefits self service
- Gambling public register
- Licensing public register
- Food premises register
- Peterborough Homes
- Parent portal
- Parking permits
- Parking tickets
- Birth and death registrations
- Liquid Logic
- Form Assembly
- Freedom of Information requests
- Planning register
- Garden waste collection service registration
Some areas of these third party systems are not fully accessible, we are working with the suppliers to improve the accessibility of these systems. If you have a problem accessing any third party systems please contact us.
Content that's not within the scope of the accessibility regulations
- Third party content that the council has not paid for or developed - for example, social media 'like' buttons
- Live audio and video
How we tested this website
This website is being tested for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA, and these tests have been carried out internally.
This website has also been assessed by Shaw Trust Accessibility Services and we are working towards receiving Shaw Trust Web Accreditation.
What we're doing to improve accessibility
We plan to identify and fix issues according to the timescales shown for each area above.
This statement was last updated on 19 January 2021.
Accessible documents policy
This policy explains how accessible the documents on the council website are. It covers PDFs, spreadsheets, presentations and other types of document.
Using our documents
The council publishes documents in a range of formats, including PDFs and spreadsheets.
We want as many people as possible to be able to use those documents. For example, when we produce a document we make sure to:
- provide an HTML option where possible
- tag headings and other parts of the document properly, so screen readers can understand the page structure
- make sure we include alt text alongside non-decorative images, so people who cannot see them understand what they’re there for
- avoid using tables, except when we’re presenting data
- write in plain English
How accessible our documents are
New documents we publish and documents you need to download or fill in to access one of the services we provide should be fully accessible.
However, we know that some of our older documents are not accessible. For example, some of them:
- are just photocopies and are not marked up in a way that allows screen reader users to understand them
- are not tagged up properly - for example, they do not contain proper headings
- are not written in plain English
This mostly applies to our policy documents. These types of documents are exempt from the regulations, so we do not currently have any plans to make them accessible.
But if you need to access information in one of these document types, you can contact us and ask for an alternative format.
Reporting accessibility problems with one of our documents
We’re always looking to improve the accessibility of our documents. If you find any problems not listed on this page or you think we’re not meeting accessibility requirements contact us.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about the accessibility of our documents
The council is committed to making our documents accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
The documents the council publishes are partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Making documents available in other languages
We do not provide documents translated into other languages on our website.
If you would like request a document in another language, please contact us and a translated version of a document may be provided where possible.
Non accessible content
The content listed below is non-accessible for the following reasons.
Non compliance with the accessibility regulations
A few of our documents have diagrams or maps. These images do not have a text alternative, so the information in them is not available to people using a screen reader. This does not meet WCAG 2.1 success criterion 1.1.1 (non-text content).
We plan to add text alternatives for all diagrams by December 2020. When we publish new documents we’ll make sure our use of diagrams meets accessibility standards.
Content that's not within the scope of the accessibility regulations
Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).
Some of our PDFs are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as PDF documents. By December 2020, we plan to either fix these or replace them with accessible HTML pages.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix policy documents.
Any new PDFs we publish will meet accessibility standards.
This policy was last updated on 28 September 2020.