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We have many social media channels for Peterborough City Council. We use these to update you on our work and news across the city, as well as to listen and respond to your views.

Our social media accounts

Follow the main council accounts for all of the latest news and information about the city:

Follow these other accounts on Twitter and Facebook for news about events, services, or campaigns:

Follow these accounts on Instagram and YouTube for news about particular events, services, or campaigns:

Partner organisations

The following organisations work in partnership with Peterborough City Council, follow the links below to find out more about connecting with these organisation through social media.

  • Vivacity Peterborough - The culture and leisure trust responsible for Peterborough's sport, leisure and fitness facilities and activities.
  • @greenerpboro twitter - delivers operational services on behalf of the council, including waste and recycling services.

Our social media accounts are not monitored 24/7. We do not censor comments on our social media channels, which includes posts that are critical of the council. We will follow the rules below and remove any posts that do not comply.

Social media house rules

Peterborough City Council has many social media channels. We use these to update you on our work and news from across the city, as well as to listen and respond to your views.

To ensure our channels are a place where everyone can engage in safe, respectful discussions, we have a simple set of social media 'house rules'. Our house rules outline what service you can expect from us on social media, as well as the behaviour we expect from you.

These standards apply across all our social media channels and those who breach them may be blocked and reported.

What to expect from us

Content

  • We will provide our followers and/or friends with accurate information and honest responses at all times.
  • We only re-tweet or re-post messages which may be useful or interesting to residents of Peterborough and the surrounding area.

Interactions

  • We will respond to genuine questions asked directly to us where time and resources allow.
  • We will not engage in any politically motivated conversations or promote any political organisations.
  • We welcome all views and encourage freedom of speech, even if they are critical of Peterborough City Council.
  • However, we reserve the right to remove comments if we believe they are:
    • Abusive or obscene
    • Bully, harass or intimidate any individual or organisation
    • Are unlawful, libellous or defamatory
    • Violate human rights by promoting discrimination based on age, disability, gender, marital status, pregnancy, race, religion and sexual orientation
    • Violate any intellectual property rights, including copyright
    • Are spam
    • Are deliberately deceptive or misleading
    • Are promotional material, including links to external websites and promotions

Timings

  • Our social media accounts will be monitored from 9am to 5pm, Monday to Friday (excluding bank holidays)
  • We will respond to queries on social media in a timely way

What we expect from you when posting on Peterborough City Council social media accounts

Keep it friendly

We welcome discussion and debate on our social media posts. We welcome all views, even if they are critical of Peterborough City Council, and encourage freedom of speech.

  • However, we will not tolerate harassment of individuals or our communities of any kind, including:

    • Abuse and obscenity
    • Bullying, harass or intimidation
    • Defamatory comments
    • Anything that violates human rights by promoting discrimination based on age, disability, gender, marital status, pregnancy, race, religion and sexual orientation
    • Anyone making offensive comments will be removed and blocked from posting on our channels.

As owners of the page, we are responsible for the legality of our content. With this in mind, we ask for you to refrain from:

  • Making comments that are unlawful, libellous or defamatory
  • Violating any intellectual property rights, including copyright

Keep it family friendly

We have a duty to make sure our platform is a welcoming place for all, including young people. We ask you to keep language and images / emojis etc family friendly (no swearing or crude language).

No spam please

Do not post the same message more than once. Spam makes it harder for us to respond to your comment.

Keep it ad free

We love to promote council services, partner organisations, voluntary groups and charities connected to the council. However, please do not ask us to endorse any products or services.

Be yourself

We simply ask that you do not impersonate someone else. This includes fake accounts and groups.

Keep it on topic

Keep comments relevant to the original topic, so people can follow the thread of the conversation easily. If you have a complaint about a separate issue, send this to us via our complaints page. 

Privacy

We generally avoid social media for requesting or collecting personal data directly within our platforms. We will opt to provide a link to our website, portal or form.

The use of social media is rapidly changing how we communicate with our residents and service users. For example you could choose to use social media to get in touch with us. We use all reasonable efforts to safeguard your personal data, however the council acknowledges that the use of the internet and social media is not entirely secure and for this reason please bear in mind that you should you choose to communicate with us via social media, we cannot guarantee the security of personal data which is transferred from you or to you via these methods of communication.

Last updated: 05 November 2025